Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceCustomer Experience (CX) Design in Retail: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is the New Marketing
Aslan PatovSept 20247 min read
Feedback ManagementDriving the Closed Loop Feedback Process
Aslan PatovSept 20245 min read
Customer ExperienceCustomer Experience (CX) Design in Oman: Examples & Case Studies
Aslan PatovSept 202410 min read
Digital TransformationCustomer Experience (CX) with AI: The Future of Customer Engagement
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Professional Services: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Nonprofit and NGO: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Service Without Experience: Tips for Getting Hiredv
Aslan PatovSept 20248 min read
Behavioral EconomicsEmpirical Turnover: Changing Beliefs Based on Evidence
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Design in Media and Entertainment: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Logistics and Transportation: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Hospitals & Clinics: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) with AI Built for Humans: How to Implement AI Responsibly
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Design in Insurance: Examples & Case Studies
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Sales: How They Intersect and Support Each Other
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) to Drive Business Success: Strategies You Need
Aslan PatovSept 202410 min read
Behavioral EconomicsDisjunctive Fallacy: Overestimating the Probability of Disjunctions
Aslan PatovSept 20248 min read
Customer ExperienceHow Zappos Delivers Exceptional Customer Experience (CX)
Aslan PatovSept 202415 min read
Innovation ManagementCustomer Experience (CX) vs. Product Management: Which Drives Innovation?
Aslan PatovSept 202410 min read
Customer ExperienceWho is Customer Experience (CX) Designed For? Crafting Tailored Strategies
Aslan PatovSept 202410 min read
Behavioral EconomicsDiscounting Principle: Downplaying the Role of Personal Factors in Favor of Situational Factors
Aslan PatovSept 20247 min read
Behavioral EconomicsDiscounted Utility: Preference for Immediate Over Delayed Rewards
Aslan PatovSept 20247 min read
Employee ExperienceCustomer Experience (CX) vs. Employee Experience (EX): Why Both Matter for Business Growth
Aslan PatovSept 202410 min read
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