Tentang Kami

Konsultan yang lahir dari persimpangan ekonomi perilaku dan pengalaman manusia.

René Studio
STUDIO PENGALAMAN AI

Platform desain CX yang kami bangun dari pengalaman kerja dengan klien selama satu dekade.

Jelajahi René Studio
Mysterya
AUDIT MISTERI, LANGSUNG

Audit misteri yang kami jalankan, dinilai secara langsung untuk setiap lokasi.

Jelajahi Mysterya
KAMI SEDANG MEREKRUT

Bergabunglah dengan tim yang membentuk ulang cara dunia merasakan merek.

Lihat posisi yang tersedia →

PERUSAHAAN

BERKEMBANG BERSAMA KAMI

TERHUBUNG

Layanan

Konsultasi manajemen dan CX komprehensif untuk merek-merek perusahaan.

René Studio
STUDIO PENGALAMAN AI

Setiap interaksi, dipetakan dan dinilai dalam satu ruang kerja AI.

Jelajahi René Studio
Mysterya
AUDIT MISTERI, LANGSUNG

Mystery shopping, dinilai dan dibuktikan secara real-time.

Jelajahi Mysterya
SEMUA LAYANAN

Jelajahi berbagai layanan konsultasi CX & manajemen.

Lihat semua layanan →

INTI

SPESIALIS

Solusi

Solusi terstruktur yang mengubah ambisi CX menjadi hasil terukur.

René Studio
STUDIO PENGALAMAN AI

Petakan, nilai, dan perbaiki perjalanan yang kami rancang ulang, dengan AI.

Jelajahi René Studio
Mysterya
AUDIT MISTERI, LANGSUNG

Pastikan pengalaman yang Anda rancang telah tersampaikan.

Jelajahi Mysterya
SEMUA SOLUSI

Jelajahi setiap solusi CX yang kami tawarkan.

Telusuri solusi →

STRATEGI & TATA KELOLA

DESAIN & PENGIRIMAN

BUDAYA & PENGALAMAN

Industri

Satu dekade transformasi CX di seluruh sektor utama di kawasan ini.

René Studio
STUDIO PENGALAMAN AI

Perjalanan siap pakai untuk sektor tertentu, dinilai AI dalam hitungan menit.

Jelajahi René Studio
Mysterya
AUDIT MISTERI, LANGSUNG

Audit misteri yang disesuaikan dengan sektor Anda, dinilai secara langsung.

Jelajahi Mysterya
SEMUA INDUSTRI

Lihat bagaimana kami bekerja di setiap sektor.

Telusuri industri →

LINGKUNGAN BINAAN

KEUANGAN & TEKNOLOGI

ORANG & MOBILITAS

Produk

Alat, platform, dan AI milik Renascence yang mendorong transformasi CX.

René Studio
STUDIO PENGALAMAN AI

Rancang, nilai, dan perbaiki perjalanan pelanggan dengan AI.

Jelajahi René Studio
Mysterya
AUDIT MISTERI, LANGSUNG

Audit setiap lokasi dan tindak lanjuti temuan Anda.

Jelajahi Mysterya
REBELDECK A · 36 KEKUATAN

Kekuatan yang membentuk cara manusia mengalami dunia.

Jelajahi REBEL Reveal →
SEMUA PRODUK

Jelajahi ekosistem produk Renascence selengkapnya.

Telusuri produk →

PLATFORMS

AI & TEKNOLOGI

PEMBELAJARAN & KERANGKA KERJA

PERANGKAT CX

Opini

Wawasan, riset, dan percakapan di garis depan CX.

René Studio
STUDIO PENGALAMAN AI

Ubah apa yang Anda baca menjadi perjalanan yang dapat Anda nilai.

Jelajahi René Studio
Mysterya
AUDIT MISTERI, LANGSUNG

Lihat pengalaman pelanggan yang sebenarnya, kunjungan demi kunjungan.

Jelajahi Mysterya
BacaJurnal PengalamanArtikel & riset tentang CX, perilaku, dan transformasi.Tonton & dengarkanRangkai PengalamanPodcast video kami tentang CX & perilaku.TerpilihBerita CXBerita industri yang penting dalam CX, tanpa keramaian.

Artikel terbaru

Episode terbaru

Berita terbaru

Pusat

Alat, templat, dan sumber daya gratis untuk memajukan praktik CX Anda.

René Studio
STUDIO PENGALAMAN AI

Rancang, nilai, dan perbaiki perjalanan pelanggan dengan AI.

Jelajahi René Studio
Mysterya
AUDIT MISTERI, LANGSUNG

Setiap kunjungan, setiap lokasi, setiap skor. Langsung.

Jelajahi Mysterya
MANIFESTO KAMIBakar Dek.
Sepuluh Kebajikan. Nol Alasan.Mulai membaca →
HUB

Semua alat, templat, dan sumber daya gratis di satu tempat.

Kunjungi Hub →

ALAT AI

ALAT GRATIS

PEMBELAJARAN

BUDAYA

About Renascence

The consultancy at the
intersection of behavior
and experience.

Since 2016, Renascence has helped the region's most ambitious brands reshape how their customers think, feel and choose — by fusing behavioral economics with customer experience.

Work with usMeet the team

01 —Our Mission

Make great experiences inevitable.

We believe the most powerful customer journeys happen in the mind — in the moments of trust, friction, delight and doubt that classic process maps never capture.

Renascence exists to make those moments deliberate. We combine management consulting rigour with the science of human behavior, then hand our clients the tools, frameworks and AI to sustain the change long after we've gone.

2016
Founded in Dubai, UAE
9
Enterprise CX transformations
1000+
Journeys & processes mapped
65%
Avg. process improvement

02 —What We Believe

The principles behind the work.

01
◇

Evidence over opinion

We design with behavioral science, not gut feel. Every recommendation is grounded in how people actually decide.

02
◎

Experience is everything

CX is not a department — it is the sum of every signal a brand sends. We treat it that way.

03
△

Useful, not theoretical

Frameworks are worthless until they ship. We build tools and capability our clients keep using.

04
○

Partners, not vendors

We embed with your team, transfer the skill, and leave you stronger than we found you.

05
▷

Curiosity as discipline

We read, test, and question relentlessly — the day we stop learning is the day we stop being useful.

06
✦

Regional depth, global standard

Born in Dubai, fluent in the GCC, benchmarked against the best consultancies on earth.

03 —Our Story

A decade of compounding.

2016

Renascence is founded

A new kind of consultancy launches in Dubai — fusing behavioral economics with customer experience.

2018

First enterprise transformation

We deliver our first end-to-end CX program for a major regional developer.

2020

REBEL certification launches

Our behavioral CX methodology becomes a certifiable discipline for practitioners.

2022

Mysterya.cx platform

We productize mystery shopping and experience auditing into a continuous platform.

2024

René AI launches

Behavioral intelligence becomes an always-on assistant for CX teams.

2026

A category leader

9 transformation programs, 1,000+ journeys mapped, a product company in the making.

04 —Where We Work

Industries we've transformed.

A decade of CX work across the sectors that define the regional economy.

Real EstateBanking & FinanceHospitalityRetailHealthcareTechnologyFree ZonesAutomotiveEducationE-CommerceTelecomTravel & Tourism

Keep exploring Renascence

Let's talk

Ready to make your experience inevitable?

Book a discovery call with a senior consultant and see where behavioral CX can take your brand.