Pusat Pengalaman

Kursus

Sertifikasi dan kursus di persimpangan ekonomi perilaku dan pengalaman pelanggan — praktis, langsung, dan dibangun dari pekerjaan nyata.

12 hasilUrutkan

Kursus

Intermediate

Mystery Shopping and CX Auditing: Running a Program End to End

What Auditing Is — and Isn't

Designing the Program · Building the Instrument

Featured course · All levels

Behavioural Economics for CX: Designing for How People Actually Decide

The foundational science beneath the whole customer-experience discipline.

The Two Minds: How Customers Actually Decide

The Core Biases That Shape Experience

Prospect Theory, Loss Aversion and Framing

Service Recovery and Complaint Management: Turning Failures into Loyalty

Why Service Recovery Matters

The Psychology of a Let-Down Customer · The Recovery Response in the Moment

Customer Experience Strategy: Designing the Experience That Wins

What CX Strategy Is, and the Customer It Serves

Choosing Customers and Setting the Ambition · Differentiation and Strategic Choices

Customer Experience Transformation: Becoming a Customer-Centric Organisation

What Transformation Is, and Creating Urgency

The Case for Change and Leading People · Resistance, Culture and Behaviour

Gamified experience2,400 XP to earn

Bias Explorer: The Cognitive Frontier

Not just a course — a behavioral CX quest. Clear levels, real badges, one credential.

CX Foundations: Designing Experiences Customers Choose Twice

Why Experience Decides Winners

The Behavioral Science Engine · Customer Archetypes: Beyond Demographics

VoC Mastery: Listening, Metrics, Index and Tooling

The VoC Discipline and Signal Architecture

Listening Methods and Instrument Design · The Metric Zoo I: Relationship and Perception

PMO Mastery: From Foundations to Professional Practice

Foundations: Projects, Programs, Portfolios and the PMO

Project Fundamentals I: Initiate and Plan · Project Fundamentals II: Execute, Monitor and Close

Client Servicing Mastery: Managing the Relationship, Protecting the Work

What Client Servicing Really Is

Onboarding the Client · Project Kick-off

Featured course · All levels

CX Journey Mapping: The Renascence Methodology

The complete Renascence approach to customer journey mapping, taught end to end.

Vision First: Why We Map and Why Vision Comes Before Everything

The Experience Pillars

Building the Archetype

Service Design Mastery: From Canon to Delivery

What Service Design Is, and Where It Comes From

The Five Principles of Service Design · Service Blueprinting: The Core Instrument

Terus jelajahi Renascence

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Jurnal Pengalaman

Wawasan tentang CX & Perilaku

Artikel mendalam, kerangka kerja, dan catatan lapangan dari konsultan kami.

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Rangkai Pengalaman

Podcast The Naked Customer

Percakapan tentang CX, loyalitas, dan perilaku dengan para pemimpin industri.

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Karier

Bangun karier Anda di bidang CX

Bergabunglah dengan tim yang membentuk ulang cara dunia merasakan merek.

Berinvestasi pada tim Anda

Latih tim Anda dalam CX perilaku

Tersedia harga grup, trek khusus, dan pengiriman internal. Bicarakan dengan kami tentang kebutuhan tim Anda.

Tanyakan tentang kursus Lihat semua program