Tentang Kami

Konsultan yang lahir dari persimpangan ekonomi perilaku dan pengalaman manusia.

René Studio
STUDIO PENGALAMAN AI

Platform desain CX yang kami bangun dari pengalaman kerja dengan klien selama satu dekade.

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Mysterya
AUDIT MISTERI, LANGSUNG

Audit misteri yang kami jalankan, dinilai secara langsung untuk setiap lokasi.

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KAMI SEDANG MEREKRUT

Bergabunglah dengan tim yang membentuk ulang cara dunia merasakan merek.

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PERUSAHAAN

BERKEMBANG BERSAMA KAMI

TERHUBUNG

Layanan

Konsultasi manajemen dan CX komprehensif untuk merek-merek perusahaan.

René Studio
STUDIO PENGALAMAN AI

Setiap interaksi, dipetakan dan dinilai dalam satu ruang kerja AI.

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Mysterya
AUDIT MISTERI, LANGSUNG

Mystery shopping, dinilai dan dibuktikan secara real-time.

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SEMUA LAYANAN

Jelajahi berbagai layanan konsultasi CX & manajemen.

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INTI

SPESIALIS

Solusi

Solusi terstruktur yang mengubah ambisi CX menjadi hasil terukur.

René Studio
STUDIO PENGALAMAN AI

Petakan, nilai, dan perbaiki perjalanan yang kami rancang ulang, dengan AI.

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Mysterya
AUDIT MISTERI, LANGSUNG

Pastikan pengalaman yang Anda rancang telah tersampaikan.

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SEMUA SOLUSI

Jelajahi setiap solusi CX yang kami tawarkan.

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STRATEGI & TATA KELOLA

DESAIN & PENGIRIMAN

BUDAYA & PENGALAMAN

Industri

Satu dekade transformasi CX di seluruh sektor utama di kawasan ini.

René Studio
STUDIO PENGALAMAN AI

Perjalanan siap pakai untuk sektor tertentu, dinilai AI dalam hitungan menit.

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Mysterya
AUDIT MISTERI, LANGSUNG

Audit misteri yang disesuaikan dengan sektor Anda, dinilai secara langsung.

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SEMUA INDUSTRI

Lihat bagaimana kami bekerja di setiap sektor.

Telusuri industri →

LINGKUNGAN BINAAN

KEUANGAN & TEKNOLOGI

ORANG & MOBILITAS

Produk

Alat, platform, dan AI milik Renascence yang mendorong transformasi CX.

René Studio
STUDIO PENGALAMAN AI

Rancang, nilai, dan perbaiki perjalanan pelanggan dengan AI.

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Mysterya
AUDIT MISTERI, LANGSUNG

Audit setiap lokasi dan tindak lanjuti temuan Anda.

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REBELDECK A · 36 KEKUATAN

Kekuatan yang membentuk cara manusia mengalami dunia.

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SEMUA PRODUK

Jelajahi ekosistem produk Renascence selengkapnya.

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PLATFORMS

AI & TEKNOLOGI

PEMBELAJARAN & KERANGKA KERJA

PERANGKAT CX

Opini

Wawasan, riset, dan percakapan di garis depan CX.

René Studio
STUDIO PENGALAMAN AI

Ubah apa yang Anda baca menjadi perjalanan yang dapat Anda nilai.

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Mysterya
AUDIT MISTERI, LANGSUNG

Lihat pengalaman pelanggan yang sebenarnya, kunjungan demi kunjungan.

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BacaJurnal PengalamanArtikel & riset tentang CX, perilaku, dan transformasi.Tonton & dengarkanRangkai PengalamanPodcast video kami tentang CX & perilaku.TerpilihBerita CXBerita industri yang penting dalam CX, tanpa keramaian.

Artikel terbaru

Episode terbaru

Berita terbaru

Pusat

Alat, templat, dan sumber daya gratis untuk memajukan praktik CX Anda.

René Studio
STUDIO PENGALAMAN AI

Rancang, nilai, dan perbaiki perjalanan pelanggan dengan AI.

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Mysterya
AUDIT MISTERI, LANGSUNG

Setiap kunjungan, setiap lokasi, setiap skor. Langsung.

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MANIFESTO KAMIBakar Dek.
Sepuluh Kebajikan. Nol Alasan.Mulai membaca →
HUB

Semua alat, templat, dan sumber daya gratis di satu tempat.

Kunjungi Hub →

ALAT AI

ALAT GRATIS

PEMBELAJARAN

BUDAYA

Produk Mesin pemetaan proses

Map the process behind every experience.

Nocta writes complete, compliant process maps in minutes. Describe a process in plain language and get a BPMN-ready map with roles, systems and controls, from L1 overview to L4 work instructions.

Nocta process canvas in dark mode

01 —Ikhtisar

What is Nocta?

AI process mapping, with compliance built in

Nocta is the process mapping engine built by Renascence. It turns a plain-language description into a complete process map, with the steps, roles, system hand-offs and compliance controls already in place.

It brings three engines together on one canvas. The Policies & Procedures engine writes the operational process. The Service Design engine maps the customer journey the process serves. The CX engine connects the two, so you can see how each internal step shows up in what customers experience.

Every map can start from one of 879 templates built by process experts, and every process your team refines teaches the engine more about how your organisation works.

Template library
879

ready-to-use process templates, validated against industry standards.

Industri
40+

of process knowledge: what is standard, what is regulated and what sets you apart.

Process depth
L1–L4

from the high-level value chain down to step-by-step work instructions.

02 —Di dalam produk

Semua yang dilakukannya, seperti yang terlihat.

The engine

Four layers that write and check every map.

Nocta is built on four connected AI layers. Together they generate a process, check it against good practice and the rules that apply, and keep improving as your team uses it.

  • Industry intelligence across 40+ industries
  • Pattern recognition for bottlenecks and anti-patterns
  • Compliance controls embedded in every step
  • Continuous learning from every process you refine
The Nocta engine
The Nocta engine
Template library

Start from 879 expert templates.

Every template is built by process specialists and validated against industry standards. Pick one, adjust it to your organisation and put it live, instead of documenting from a blank page.

  • Finance, HR, IT, customer success, sales and automation
  • Each template tagged with its frameworks, depth and departments
  • Customise steps, roles and approvals to fit your organisation
Template library and a featured template
Template library and a featured template
Your team

Built for the people who own the process.

Process teams, operations managers and consultants work on the same maps, with the controls a regulated business needs.

  • Version history with restore points
  • Role-based access to view, edit or approve
  • Process analytics: cycle time and bottlenecks
  • A full audit trail of every change
Process intelligence and team collaboration
Process intelligence and team collaboration
Cost

A documented process, without the consulting bill.

Mapping one process by hand means a consultant, documentation and a compliance review. Nocta generates the map, the documentation and the controls together, on credits.

  • Complete L4 processes with steps, roles and documentation
  • Hours of consultant work done in minutes
  • Compliance controls included, not added later
Traditional approach compared with Nocta
Traditional approach compared with Nocta

03 —Cara kerjanya

Dari penyiapan awal hingga hasil.

1

Describe

Explain the process in plain language, or pick a template from the library.

2

Generate

Nocta writes a BPMN-ready map with roles, systems and compliance controls.

3

Refine

Adjust steps and approvals with your team, with every change versioned.

4

Terhubung

Link process steps to customer journeys and the outcomes they affect.

05 —Juga termasuk

Dibangun untuk program nyata.

AI generation

Describe a process in plain language and get a complete BPMN diagram in about two minutes.

Built-in compliance

GDPR, HIPAA, SOX and ISO 9001 controls embedded into each step of the process.

Multi-level architecture

Map from L1 through L4, with the hierarchy between levels linked automatically.

Automatic documentation

Export to BPMN, Markdown, PDF or CSV, always in step with the canvas.

Customer journeys

Map the experience across touchpoints and see where friction and emotion sit in each stage.

Operations to outcomes

Connect process steps to customer outcomes, so you can see how internal work shows up in satisfaction scores.

06 —Untuk siapa

Dibuat untuk tim seperti Anda.

Operations and process excellence teamsCompliance, risk and audit functionsCX and service design teamsFinance, HR and shared servicesConsultants documenting client processesRegulated industries: banking, healthcare, government

FAQ

Nocta, terjawab.

Nocta is Renascence’s AI process mapping engine. It turns a plain-language description into a complete, compliant process map with roles, systems and controls, at nocta.cx.

Nocta embeds controls for frameworks such as GDPR, HIPAA, SOX and ISO 9001 into each step of a process, and templates are tagged with the frameworks they follow, such as IFRS for finance processes.

Yes. Processes export to BPMN, Markdown, PDF and CSV, and the documentation stays in step with the canvas as you edit.

René Studio designs the customer experience; Nocta maps the operational processes that deliver it. Used together, every moment in a journey can be traced to the process and the team behind it.

Siap melihat Nocta pada data Anda sendiri?

Terus jelajahi Renascence