Mengenai Kami
Perundingan yang lahir di persimpangan ekonomi tingkah laku dan pengalaman manusia.
SYARIKAT
BERKEMBANG BERSAMA KAMI
Perkhidmatan
Perundingan pengurusan dan CX komprehensif untuk jenama perusahaan.
TERAS
Penyelesaian
Penyelesaian berstruktur yang mengubah cita-cita CX menjadi hasil yang boleh diukur.
STRATEGI & TADBIR URUS
REKA BENTUK & PENYAMPAIAN
Industri-industri
Satu dekad transformasi CX merentasi sektor-sektor utama di rantau ini.
PERSEKITARAN BINAAN
KEWANGAN & TEKNOLOGI
Produk
Alat, platform, dan AI proprietari yang menggerakkan transformasi CX.
PEMBELAJARAN & RANGKA KERJA
Pendapat
Wawasan, penyelidikan dan perbualan di barisan hadapan CX.
Hab
Alat, templat, dan sumber percuma untuk memajukan amalan CX anda.
ALAT AI
ALAT PERCUMA
PEMBELAJARAN
The Renascence Ecosystem
A connected ecosystem of AI, platforms, toolkits and certification — built from a decade of customer experience work, so the science of behavior reaches far beyond any single engagement.
01 — The Ecosystem
Every Renascence product was born from insight gained in real client engagements — then built to put behavioral CX into the hands of teams everywhere.
René Studio designs the experience. Mysterya measures it in the field. René AI brings behavioral intelligence to daily work. REBEL gives teams the language and tools of behavioral CX. Compass CX provides the framework. Together, they form a continuous improvement ecosystem.
AI CX design platformMap journeys, score every moment with EXIS, find the behavioural fix and hear live customer feedback, then turn it into a roadmap. One AI studio for the whole experience.
Mystery audit platformDesign the audit, send auditors out with their own app, check every visit for quality and give clients live results with the photos behind each score, and actions their teams can close.
02 — Digital Platforms
Beyond our flagship products, a growing suite of digital platforms and tools — many of them free — puts behavioral CX to work the moment you need it.
03 — The CX Toolkit
The same models we use on client work, built into tools you can run today. Make the case, find your baseline, set the direction and design the organisation to deliver it.
Build the business case for customers and for the people who serve them.
Quantify the business impact of CX improvements.
Calculate the ROI of employee-experience initiatives.
An honest baseline, then a scope that turns the gaps into work.
Assess CX maturity across 12 building blocks, scored on a 10-level scale.
Build a practical, editable scope from the outcomes your organisation needs.
A vision people remember, and the customers it is written for.
Craft a compelling customer-experience vision with the xGravity Framework.
Design and define your customer archetypes.
Structure every department and size every team from the real workload.
Right-size any department with roles, headcount and org structure.
Calculate full-time-equivalent staffing from real workload.
04 —FAQ
See them in action
Tell us what you're trying to improve and we'll point you to the fastest path.
