Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceHow Customer Experience (CX) Drives Business Growth: The Role of Personalization
Aslan PatovSept 202410 min read
Customer ExperienceHow Customer Experience (CX) Can Be Measured Through Key Metrics and KPIs
Aslan PatovSept 20248 min read
Customer ExperienceHow Customer Experience (CX) Can Be Applied Across All Business Functions
Aslan PatovSept 202410 min read
Behavioral EconomicsProspect Theory: Customers’ Value of Gains and Losses Differently
Aslan PatovSept 20248 min read
Behavioral EconomicsJustification of Effort: Valuing Outcomes Based on Effort Invested
Aslan PatovSept 20247 min read
Customer ExperienceHow Customer Experience (CX) Improves Overall Business Performance
Aslan PatovSept 202410 min read
Customer ExperienceHow Bentley Elevates Customer Experience (CX) Through Bespoke Customization and Exceptional Dealership Services
Aslan PatovSept 202412 min read
Customer ExperienceHow Carrefour Enhances Customer Experience (CX) with Omnichannel Retail Strategies
Aslan PatovSept 202412 min read
Customer ExperienceHow Costco Enhances Customer Experience (CX) with Membership-Driven Value
Aslan PatovSept 202412 min read
Customer ExperienceHow BYD Enhances Customer Experience (CX) Through Electric Vehicle Innovation
Aslan PatovSept 202412 min read
Strategic PlanningWhy Customer Experience (CX) is Important for Business Growth
Aslan PatovSept 202412 min read
Digital TransformationHow AI is Transforming Customer Experience (CX)
Aslan PatovSept 202410 min read
Customer ExperienceHow American Airlines Optimizes Customer Experience (CX) with Technology-Driven Services
Aslan PatovSept 202412 min read
Strategic PlanningHow Apple Elevates Customer Experience (CX) Through Ecosystem Integration
Aslan PatovSept 202412 min read
Behavioral EconomicsPseudocertainty Effect: Making Risky Decisions Based on Assured Outcomes
Aslan PatovSept 202410 min read
Customer ExperienceHow American Express Enhances Customer Experience (CX) Through Exceptional Service
Aslan PatovSept 202412 min read
Customer ExperienceHow Adobe Empowers Creatives with an Exceptional Customer Experience (CX)
Aslan PatovSept 202412 min read
Customer ExperienceHow Airbnb Redefines Customer Experience (CX) Through Community and Authenticity
Aslan PatovSept 202412 min read
Behavioral EconomicsIntuition Heuristic: Decisions Based on Intuition
Aslan PatovSept 202410 min read
Customer ExperienceHow Allbirds Focuses on Customer Experience (CX) with Sustainable Practices
Aslan PatovSept 202412 min read
Customer ExperienceHow Adidas Innovates Customer Experience (CX) with Personalized Shopping and Sustainability Initiatives
Aslan PatovSept 202412 min read
Behavioral EconomicsHomophily Bias: Preference for Similar Others
Aslan PatovSept 202410 min read
Behavioral EconomicsHolistic Thinking Bias: Integrating Information for Global Perception
Aslan PatovSept 20247 min read
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