Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceWhy Customer Experience (CX) is So Important in a Competitive Market
Aslan PatovSept 202410 min read
Customer LoyaltyWhy Customer Experience (CX) is Key to Customer Loyalty
Aslan PatovSept 202410 min read
Digital TransformationWhy Customer Experience (CX) is So Important in the Age of Digital Transformation
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is So Important for Retaining Customers
Aslan PatovSept 202410 min read
Mystery ShoppingObjective Evaluation in Mystery Audits
Aslan PatovSept 20246 min read
Customer ExperienceCX Keeps Ahead of Competition
Aslan PatovSept 20243 min read
Behavioral EconomicsZero-Risk Bias: Preference for Reducing Small Risks to Zero
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Best Practices: What Top Companies Are Doing Right
Aslan PatovSept 202410 min read
Strategic PlanningCustomer Experience (CX) Best Practices: Building a Customer-Centric Organization
Aslan PatovSept 202410 min read
Behavioral EconomicsIntergroup Comparison Bias: Comparing Own Group Favorably to Others
Aslan PatovSept 202410 min read
Behavioral EconomicsIntensity Matching: Comparing Different Aspects of Customer Experiences
Aslan PatovSept 202410 min read
Behavioral EconomicsIntellectual Humility: Recognizing Limits of One’s Knowledge
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) Best Practices for B2B Companies
Aslan PatovSept 202410 min read
Behavioral EconomicsIngroup Bias: Building Brand Loyalty and Community through Group Affiliation
Aslan PatovSept 202410 min read
Behavioral EconomicsAction Effect: Preferring Action Over Inaction
Aslan PatovSept 20247 min read
Employee ExperienceEmployee Experience (EX) Design in Small & Medium Enterprises (SMEs): Examples & Case Studies
Aslan PatovSept 202410 min read
Employee ExperienceEmployee Experience (EX) Design in Sports and Recreation: Examples & Case Studies
Aslan PatovSept 202410 min read
Behavioral EconomicsProcrastination: Delaying Decisions and Its Impact on Customer Experience
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Banker: Case Studies in Customer-Centric Banking
Aslan PatovSept 20248 min read
Strategic PlanningCustomer Experience (CX) Strategies for B2B: Building Long-Term Relationships
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) and Customer Journey: The Role of Data and Analytics
Aslan PatovSept 20248 min read
Behavioral EconomicsCurse of Knowledge: Difficulty in Explaining Topics Known Well to Novices
Aslan PatovSept 20248 min read
Behavioral EconomicsInformation Heuristic: Relying on Available Information
Aslan PatovSept 20247 min read
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