Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceUnderstanding the Customer Experience (CX) Index: What It Measures
Aslan PatovSept 202412 min read
Customer ExperienceUnderstanding the Customer Experience (CX) Lifecycle: Key Stages
Aslan PatovSept 20248 min read
Digital TransformationUsing Zendesk to Enhance Customer Experience (CX)
Aslan PatovSept 202410 min read
Behavioral EconomicsUtility Heuristic: Judging Based on Perceived Usefulness
Aslan PatovSept 20247 min read
Behavioral EconomicsChristmas x Engagement
Lisa April NaidooSept 20243 min read
Behavioral EconomicsBounded Rationality: Customers’ Simplified Decision-Making Processes
Aslan PatovSept 20247 min read
Behavioral EconomicsUtility Maximization: Seeking Maximum Benefit in Decisions
Aslan PatovSept 20247 min read
Behavioral EconomicsValence Heuristic: Preference for Positive Over Negative Information
Aslan PatovSept 20247 min read
Behavioral EconomicsBoundary Extension: Extending Perceptual Boundaries Beyond Actual Scenes
Aslan PatovSept 20248 min read
Behavioral EconomicsVon Restorff Effect: Increased Recall of Unique Customer Experiences
Aslan PatovSept 202410 min read
Behavioral EconomicsWeight Heuristic: Overemphasis on Weight of Information
Aslan PatovSept 20247 min read
Customer ExperienceWhat Are Customer Experience (CX) Jobs? A Comprehensive Guide
Aslan PatovSept 202410 min read
Customer ExperienceWhat Are Customer Experience (CX) Jobs? Career Paths and Opportunities
Aslan PatovSept 20248 min read
Learning & DevelopmentWhat Are Customer Experience (CX) Jobs? Skills You Need to Succeed
Aslan PatovSept 202415 min read
Customer ExperienceWhat Customer Experience (CX) Describes About Your Brand
Aslan PatovSept 202410 min read
Customer ExperienceWhat Customer Experience (CX) Do You Have? Identifying Strengths and Weaknesses
Aslan PatovSept 202415 min read
Customer LoyaltyWhat Customer Experience (CX) Means for Customer Loyalty
Aslan PatovSept 20248 min read
Customer ExperienceWhat Does a Customer Experience (CX) Consultant Do?
Aslan PatovSept 202410 min read
Customer ExperienceCX Improves Operational Efficiency
Aslan PatovSept 20244 min read
Behavioral EconomicsBias Blind Spot Effect: Recognizing Bias in Others but Not in Oneself
Aslan PatovSept 202412 min read
Behavioral EconomicsBelief Perseverance: Maintaining Beliefs Despite Contradictory Evidence
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) is the Key to Long-Term Business Success
Aslan PatovSept 20247 min read
Behavioral EconomicsSelf-Assessment Bias: Inaccurate Self-Evaluation of Abilities
Aslan PatovSept 202410 min read
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