Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Customer ExperienceWhat It Means to Be a Customer Experience (CX) Professional
Aslan PatovSept 202410 min read
Behavioral EconomicsBackfire Effect: Strengthening of Beliefs When Challenged
Aslan PatovSept 202410 min read
Customer ExperienceWho Are Customer Experience (CX) Management Leaders? Insights and Strategies
Aslan PatovSept 202410 min read
Customer ExperienceWho Are the Key Stakeholders in Customer Experience (CX) Management?
Aslan PatovSept 202410 min read
Cultural ChangeWho Leads Customer Experience (CX) Initiatives in Successful Companies?
Aslan PatovSept 20248 min read
Customer ExperienceWho is Customer Experience (CX) For? Understanding Your Audience
Aslan PatovSept 202410 min read
Customer ExperienceWho is Responsible for Customer Experience (CX) in Your Organization?
Aslan PatovSept 20247 min read
Customer ExperienceWho is Responsible for Customer Experience (CX)? Defining Roles and Ownership
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is Important for Competitive Advantage
Aslan PatovSept 202412 min read
Learning & DevelopmentWho is a Customer Experience (CX) Associate? Roles and Responsibilities
Aslan PatovSept 202412 min read
Learning & DevelopmentWho is a Customer Experience (CX) Manager? Skills and Responsibilities
Aslan PatovSept 202412 min read
Behavioral EconomicsAttentional Bias: Focusing on Certain Information Over Others
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) Management Should Be a Strategic Priority
Aslan PatovSept 202412 min read
Customer ExperienceWhy Customer Experience (CX) Matters for Business Growth
Aslan PatovSept 202412 min read
Digital TransformationWhy Customer Experience (CX) Matters More Than Ever in the Digital Age
Aslan PatovSept 202412 min read
Customer ExperienceWhy Customer Experience (CX) Matters in Building Customer Trust
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) Should Be Your Top Priority in 2026
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) Should Be Your Top Priority
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is Everyone’s Responsibility in Your Organization
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is Important for Building Strong Customer Relationships
Aslan PatovSept 20248 min read
Digital TransformationWhy Customer Experience (CX) is Important in the Digital Age
Aslan PatovSept 20248 min read
Customer ExperienceWhy Customer Experience (CX) is Important for Success
Aslan PatovSept 20248 min read
Customer LoyaltyWhy Customer Experience (CX) is So Important in Building Brand Loyalty
Aslan PatovSept 202410 min read
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