Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsSubstitution Effect: Replacing Complex Questions with Simple Ones
Aslan PatovSept 20247 min read
Behavioral EconomicsSurvivorship Bias: Focusing on Successful Outcomes While Ignoring Failures
Aslan PatovSept 202410 min read
Behavioral EconomicsTemporal Myopia: Short-Term Thinking in Decision Making
Aslan PatovSept 20248 min read
Behavioral EconomicsTemporal Proximity Bias: Preference for Events Closer in Time
Aslan PatovSept 20247 min read
Change ManagementChange Leadership & Sponsorship
Aslan PatovSept 20245 min read
Change ManagementChange Readiness Assessment
Aslan PatovSept 20245 min read
Behavioral EconomicsChange Blindness: Failing to Notice Changes in Visual Stimuli
Aslan PatovSept 20247 min read
Digital TransformationCase Studies: Successful Customer Experience (CX) with AI Implementation
Aslan PatovSept 202410 min read
Customer ExperienceBuilding a Robust Customer Experience (CX) Ecosystem for Your Business
Aslan PatovSept 202410 min read
Customer ExperienceThe Financial Benefits of Customer Experience (CX)
Aslan PatovSept 20248 min read
Customer ExperienceUnderstanding What Customer Experience (CX) Is and Its Importance
Aslan PatovSept 202410 min read
Customer ExperienceThe History of Customer Experience (CX): How It Has Evolved Over Time
Aslan PatovSept 202410 min read
Customer LoyaltyRewarding Loyalty: Strategies to Cultivate Long-Term Customer Relationships
Aslan PatovSept 20247 min read
Learning & DevelopmentThe Role of a Customer Experience (CX) Lead in Driving Business Success
Aslan PatovSept 202410 min read
Customer ExperienceThe Role of Customer Experience (CX) Statistics in Decision Making
Aslan PatovSept 20248 min read
Strategic PlanningThe Role of Leadership in Customer Experience (CX) Transformation
Aslan PatovSept 202410 min read
Customer ExperienceThe Role of a Customer Experience (CX) Center in Business Success
Aslan PatovSept 202410 min read
Customer ExperienceWhy Customer Experience (CX) is So Important in the Hospitality Industry
Aslan PatovSept 202414 min read
Behavioral EconomicsThird-Person Effect: Belief That Others Are More Affected by Bias Than Self
Aslan PatovSept 202410 min read
Learning & DevelopmentTop Customer Experience (CX) Certifications to Advance Your Career
Aslan PatovSept 202412 min read
Cultural ChangeBuilding Resilience & Adaptability
Aslan PatovSept 20244 min read
Customer ExperienceTop Customer Experience (CX) Quotes to Inspire Your Team
Aslan PatovSept 202410 min read
Customer ExperienceUnderstanding Customer Experience (CX) Theory: Key Concepts
Aslan PatovSept 202412 min read
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