Opinion · Experience Journal
Ideas on experience, behavior & change.
Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.
02 —All Articles
The Journal.
Behavioral EconomicsEnd-State Bias: Overemphasizing Final Outcomes
Aslan PatovSept 20247 min read
Service DesignCustomer Experience (CX) vs. Service Design: Which Should You Focus On?
Aslan PatovSept 202414 min read
Customer ExperienceCustomer Experience (CX) vs. User Experience (UX): Which Should You Prioritize?
Aslan PatovSept 202410 min read
Customer ExperienceHow to Leverage Customer Experience (CX) Net Promoter Score for Growth
Aslan PatovSept 202415 min read
Strategic PlanningHow to Incorporate Gamification into Your Customer Experience (CX) Strategy
Aslan PatovSept 20247 min read
Customer ExperienceCX Drives Business Growth
Aslan PatovSept 20243 min read
Customer ExperienceHow Bupa Enhances Customer Experience (CX) with Health-Centric Solutions
Aslan PatovSept 202412 min read
Customer ExperienceHow Allianz Improves Customer Experience (CX) with AI-Driven Claims and Digital Insurance Solutions
Aslan PatovSept 202412 min read
Employee ExperienceEmployee Experience (EX) Design in Renewable Energy: Examples & Case Studies
Aslan PatovSept 202410 min read
Strategic PlanningDefining the Purpose of Your Customer Experience (CX) Strategy
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) Index: Benchmarking Against Industry Standards
Aslan PatovSept 20248 min read
Behavioral EconomicsGoal-Gradient Effect: Increased Effort as One Approaches a Goal
Aslan PatovSept 20247 min read
Digital TransformationCustomer Experience (CX) with AI Built for Humans: Balancing Technology and Empathy
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Marketing: Understanding the Key Differences
Aslan PatovSept 202410 min read
Behavioral EconomicsHeuristics and Biases Program: Simplifying Complex Decisions with Heuristics
Aslan PatovSept 20248 min read
Customer ExperienceCustomer Experience (CX) vs. Marketing: Best Practices for 2026
Aslan PatovSept 20248 min read
Behavioral EconomicsGroup Homogeneity Bias: Overestimating Similarity Within Groups
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Support: Strategies for Success
Aslan PatovSept 202410 min read
Behavioral EconomicsGoal Proximity Effect: Increased Motivation Nearing Goal Completion
Aslan PatovSept 202410 min read
Customer ExperienceCustomer Experience (CX) vs. Product Management: Strategies for Collaboration
Aslan PatovSept 202414 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Service: How They Complement Each Other
Aslan PatovSept 20248 min read
Behavioral EconomicsGoal Gradient Effect: Motivation Increases as Customers Near Their Goals
Aslan PatovSept 20247 min read
Customer ExperienceCustomer Experience (CX) vs. Customer Service: Best Practices for 2026
Aslan PatovSept 202410 min read
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