Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

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This month's read.

Behavioral EconomicsSeptember 2024 · 8 min read

Dialectical Bootstrapping: Improving Estimates Through Internal Debate

Imagine a customer service team brainstorming solutions for a recurring issue, debating different approaches, and using opposing viewpoints to refine their strategies. This process embodies Dialectical Bootstrapping, a cognitive technique that involves considering multiple perspectives to improve judgment and decision-making.

Ideas on experience, behavior & change.

This month's read.

Dialectical Bootstrapping: Improving Estimates Through Internal Debate

The Journal.

Default Bias: Preference for Pre-Selected Options

Declinism: Belief That Society Is Generally Declining

Delayed Gratification: Preference for Later, Larger Rewards

Decoy Effect: Influencing Choices Through Asymmetric Options

Customer-Centric Innovation in Service Design

Customized Curriculum Development in Learning and Development

Fading Affect Bias: Positive Events Fading More Slowly Than Negative Ones

Customer Service Without Experience: Skills You Can Highlight

Positive in CX

Temporal Evaluation: Judging Events Based on Time Context

Customer Service Without Experience: Building a Strong Resume

Driving Multichannel Feedback Collection

Customer Experience (CX) with AI Built for Humans: Strategies for Success

Customer Experience (CX) with AI Built for Humans: Enhancing Customer Interactions

Customer Experience (CX) with AI: Personalization and Automation

Customer Experience (CX) vs. Service Design: How They Work Together

Employee Experience (EX) Design in Government Services: Examples & Case Studies

Extended Mind Hypothesis: Cognition Extending Beyond the Brain

Impact Perception: Misjudging the Impact of Events

Identity Protection: Maintaining Beliefs to Protect Identity

Expectation Heuristic: Influence of Expectations on Perceptions

Evolutionary Bias: Decisions Influenced by Evolutionary Factors

How to Write a Customer Service Resume Without Experience

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