About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

CO
Company
Meet team Renascence
PR
Our Profile
Build a tailored deck
FO
Our Founder
Aslan Patov, CEO
TM
The Team
20+ CX specialists
EX
Experience
Life at Renascence

GROW WITH US

CA
Careers
5 open positions
FR
Franchise
Build your own CX firm
PA
Partners
Our global network

CONNECT

ME
Media
Press & coverage
SU
Sustainability
Our commitment
CT
Contact
Get in touch

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

CX
Customer Experience
End-to-end transformation
BE
Behavioral Economics
Science of decisions
SD
Service Design
Journey blueprints
ST
Strategy Consulting
Management consulting
CC
Cultural Change
CX-first culture
CL
Customer Loyalty
Programs that retain

SPECIALIST

DT
Digital Transformation
Technology-led CX
EX
Employee Experience
EX drives CX
MS
Mystery Shopping
Audit experience
TP
Training Programs
Upskill teams
OT
Org. Transformation
Restructure for CX
VO
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

ST
CX Strategy
Vision, ambition & roadmap
MA
CX Maturity
Benchmark where you are
GV
CX Governance
Operating model & standards
VO
VOC Strategy
Listen, analyze, act
RM
CX Roadmaps
Turn ambition into action
CS
Comms Strategy
Communication that lands

DESIGN & DELIVERY

JR
CX Journeys
Map & redesign journeys
AC
CX Archetypes
Design for real customers
SD
Service Design
Blueprints & standards
PD
Process Design
Optimize operations
UX
UX & Wireframes
Digital experience design
ES
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

CR
Customer Rituals
Moments customers remember
CP
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

RE
Real Estate
Developers & communities
HO
Hospitality
Hotels & resorts
RT
Retail
Stores & malls
FZ
Free Zones
Authorities & zones

FINANCE & TECH

BF
Banking & Finance
Banks & wealth
TE
Technology
SaaS & platforms
EC
E-Commerce
Online retail
TC
Telecommunications
Telecom operators

PEOPLE & MOBILITY

HC
Healthcare
Providers & clinics
ED
Education
Schools & universities
AU
Automotive
Dealers & OEMs
TT
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.

LATEST ARTICLES

LATEST EPISODES

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

FREE TOOLS

TM
CX Templates
Ready-to-use templates
GM
CX Games
Interactive learning
BB
Behavioral Biases
The science of CX
TR
Trends Radar
Shifts shaping CX

LEARNING

EV
Events & Webinars
Learn & connect
WP
Whitepapers
Download research

CULTURE

VL
Values
Burn the Deck — our manifesto
← All events
Event · Conference

Genesys Xperience APAC 2026

The APAC edition of Genesys' flagship CX conference — AI, orchestration and cloud, in Sydney.

NOV11
Date
November 11–12, 2026
Time
All day
Format
In-person
Location
Hyatt Regency Sydney, Sydney, Australia

About this event

Genesys Xperience APAC is the Asia-Pacific edition of Genesys' flagship customer-experience conference. It brings regional CX, contact-centre and IT leaders together to explore AI-powered experience orchestration on the Genesys Cloud platform.

The programme features keynotes, product sessions and local customer stories, helping APAC organisations turn AI ambition into orchestrated, end-to-end customer experiences.

Agenda & what you'll learn

  • Keynotes on AI-powered experience orchestration
  • Genesys Cloud product sessions and demos
  • APAC customer case studies
  • Networking with regional CX leaders
  • Partner showcase

Events & Webinars

Other events

SEP1
ConferenceIn-person

Genesys Xperience 2026

Genesys' flagship conference on AI-powered customer experience, orchestration and cloud — three days in Las Vegas.

📍 Wynn Las Vegas, Las Vegas, USA
SEP30
ConferenceIn-person

Customer Experience Live Show Middle East 2026

Two days where the region's CX, marketing and contact-centre leaders explore AI-driven experience transformation in Dubai.

📍 JW Marriott Hotel Dubai Marina, Dubai, UAE
OCT5
ConferenceIn-person

CCW Europe Summit 2026

Europe's flagship customer-contact summit — three days of benchmarking and practical CX and service strategy in Amsterdam.

📍 Passenger Terminal Amsterdam, Amsterdam, Netherlands
OCT7
ConferenceIn-person

Engage Customer Summit 2026

Two days for senior UK customer-engagement leaders — case studies, expert insight and networking in London.

📍 Evolution, Battersea, London, UK
OCT7
ConferenceIn-person

CCW Nashville 2026

A Customer Contact Week event bringing US contact-centre and CX leaders together for case studies and benchmarking in Nashville.

📍 Omni Nashville, Nashville, TN, USA
OCT21
RoundtableIn-person

Digital Transformation & Customer Experience Summit 2026

An executive, in-person summit on linking digital transformation to customer experience — limited seats, in Boston.

📍 Boston, MA, USA

Want this kind of thinking inside your team?

We run private workshops and advisory sessions tailored to your customer experience goals.

Book a callAll events