About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

CO
Company
Meet team Renascence
PR
Our Profile
Build a tailored deck
FO
Our Founder
Aslan Patov, CEO
TM
The Team
20+ CX specialists
EX
Experience
Life at Renascence

GROW WITH US

CA
Careers
5 open positions
FR
Franchise
Build your own CX firm
PA
Partners
Our global network

CONNECT

ME
Media
Press & coverage
SU
Sustainability
Our commitment
CT
Contact
Get in touch

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

CX
Customer Experience
End-to-end transformation
BE
Behavioral Economics
Science of decisions
SD
Service Design
Journey blueprints
ST
Strategy Consulting
Management consulting
CC
Cultural Change
CX-first culture
CL
Customer Loyalty
Programs that retain

SPECIALIST

DT
Digital Transformation
Technology-led CX
EX
Employee Experience
EX drives CX
MS
Mystery Shopping
Audit experience
TP
Training Programs
Upskill teams
OT
Org. Transformation
Restructure for CX
VO
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

ST
CX Strategy
Vision, ambition & roadmap
MA
CX Maturity
Benchmark where you are
GV
CX Governance
Operating model & standards
VO
VOC Strategy
Listen, analyze, act
RM
CX Roadmaps
Turn ambition into action
CS
Comms Strategy
Communication that lands

DESIGN & DELIVERY

JR
CX Journeys
Map & redesign journeys
AC
CX Archetypes
Design for real customers
SD
Service Design
Blueprints & standards
PD
Process Design
Optimize operations
UX
UX & Wireframes
Digital experience design
ES
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

CR
Customer Rituals
Moments customers remember
CP
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

RE
Real Estate
Developers & communities
HO
Hospitality
Hotels & resorts
RT
Retail
Stores & malls
FZ
Free Zones
Authorities & zones

FINANCE & TECH

BF
Banking & Finance
Banks & wealth
TE
Technology
SaaS & platforms
EC
E-Commerce
Online retail
TC
Telecommunications
Telecom operators

PEOPLE & MOBILITY

HC
Healthcare
Providers & clinics
ED
Education
Schools & universities
AU
Automotive
Dealers & OEMs
TT
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.

LATEST ARTICLES

LATEST EPISODES

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

FREE TOOLS

TM
CX Templates
Ready-to-use templates
GM
CX Games
Interactive learning
BB
Behavioral Biases
The science of CX
TR
Trends Radar
Shifts shaping CX

LEARNING

EV
Events & Webinars
Learn & connect
WP
Whitepapers
Download research

CULTURE

VL
Values
Burn the Deck — our manifesto
← All events
Event · Conference

Genesys Xperience 2026

Genesys' flagship conference on AI-powered customer experience, orchestration and cloud — three days in Las Vegas.

SEP1
Date
September 1–3, 2026
Time
All day
Format
In-person
Location
Wynn Las Vegas, Las Vegas, USA

About this event

Genesys Xperience is the company's annual global conference bringing together CX, contact centre and IT leaders to explore how AI and experience orchestration reshape customer and employee experience. Expect keynotes, hands-on product deep-dives and customer case studies spanning the Genesys Cloud platform.

It is built for leaders who want to move AI from pilot to production across the end-to-end journey — connecting data, bots and human agents into one orchestrated experience.

Agenda & what you'll learn

  • Keynotes on the future of AI-powered experience orchestration
  • Genesys Cloud product roadmap and hands-on labs
  • Customer case studies across industries
  • Executive Perspectives program for senior leaders
  • Partner expo and networking

Events & Webinars

Other events

SEP30
ConferenceIn-person

Customer Experience Live Show Middle East 2026

Two days where the region's CX, marketing and contact-centre leaders explore AI-driven experience transformation in Dubai.

📍 JW Marriott Hotel Dubai Marina, Dubai, UAE
OCT5
ConferenceIn-person

CCW Europe Summit 2026

Europe's flagship customer-contact summit — three days of benchmarking and practical CX and service strategy in Amsterdam.

📍 Passenger Terminal Amsterdam, Amsterdam, Netherlands
OCT7
ConferenceIn-person

Engage Customer Summit 2026

Two days for senior UK customer-engagement leaders — case studies, expert insight and networking in London.

📍 Evolution, Battersea, London, UK
OCT7
ConferenceIn-person

CCW Nashville 2026

A Customer Contact Week event bringing US contact-centre and CX leaders together for case studies and benchmarking in Nashville.

📍 Omni Nashville, Nashville, TN, USA
OCT21
RoundtableIn-person

Digital Transformation & Customer Experience Summit 2026

An executive, in-person summit on linking digital transformation to customer experience — limited seats, in Boston.

📍 Boston, MA, USA
NOV11
ConferenceIn-person

Genesys Xperience APAC 2026

The APAC edition of Genesys' flagship CX conference — AI, orchestration and cloud, in Sydney.

📍 Hyatt Regency Sydney, Sydney, Australia

Want this kind of thinking inside your team?

We run private workshops and advisory sessions tailored to your customer experience goals.

Book a callAll events