← All events
Event · Conference
CCW Nashville 2026
A Customer Contact Week event bringing US contact-centre and CX leaders together for case studies and benchmarking in Nashville.
OCT7
Date
October 7–9, 2026
Time
All day
Format
In-person
Location
Omni Nashville, Nashville, TN, USA
About this event
CCW Nashville is part of the Customer Contact Week series, the largest community for customer-contact and CX professionals. The event brings together contact-centre, customer service and experience leaders for case studies, benchmarking and practical sessions on running modern, AI-enabled service operations.
Attendees leave with concrete frameworks for improving customer satisfaction, agent experience and operational efficiency across channels.
Agenda & what you'll learn
- Case studies from leading US customer-service organisations
- Sessions on AI in the contact centre and agent enablement
- Benchmarking and peer roundtables
- Expo of contact-centre technology providers
- Networking for service and CX leaders
Events & Webinars
Other events
Want this kind of thinking inside your team?
We run private workshops and advisory sessions tailored to your customer experience goals.