CX Game · Strategy

CX Jeopardy

CX Jeopardy is a trivia-style game that tests participants' knowledge of customer experience best practices, strategies, and historical data. This engaging format encourages learning and retention of key CX concepts through competition and teamwork.

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Participants

2-8

Facilitators

Seniority

Any

Level

Medium

Learning Objective

A fast trivia format that cements knowledge of customer-experience principles, frameworks and benchmarks while making the learning competitive and memorable.

How to Play

Setup

Build a board of categories such as Metrics, Journey Mapping, Service Recovery, Behavioral Economics and CX History.
Populate each category with questions of escalating difficulty and point value.
Split the room into teams and appoint a host and scorekeeper.

Rules of play

Teams take turns choosing a category and value, then answer within a time limit.
Correct answers win the points; incorrect answers open the question to other teams.
Include 'daily double' wagers to keep trailing teams in contention.
End with a final wager round on a hard, discussion-worthy CX question.

Debrief

Which concepts did the room consistently get wrong — and what does that reveal about shared blind spots?
Which 'textbook' answers actually need adapting to your specific customers?
What single principle from today will change something you do this week?

CX Principle Reinforced

Shared vocabulary is the foundation of a CX culture: teams that name metrics and frameworks the same way collaborate faster and argue more productively.

Competition and retrieval practice make that vocabulary stick far better than a slide deck, turning passive knowledge into recall teams can use in the moment.

Format

Participants: 2-8
Facilitators: 1
Seniority: Any
Level: Medium

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Run this with your team

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