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167 stories in Customer Experience · showing 50
25 August 20264
11:29Mesta Adds White-Label Portal to Global Payments API PlatformCustomer Experience09:36Central States Water Resources Promotes Aaron Silas to Vice President, Customer Experience and Regulatory OperationsCustomer Experience08:05Amazon Locker Network Expands to 750+ US College CampusesCustomer Experience06:27STC Bahrain Names Chief Digital and Customer Experience OfficerCustomer Experience22 August 20262
11:07Ratings and reviews edge out deals when it comes to online purchasing decisionsCustomer Experience06:40NRS Integrates Uber Eats Orders Directly Into POS SystemCustomer Experience21 August 20264
17:23Dubai Municipality Restructures 20 Services for Simpler CXCustomer Experience17:01Walmart plans $2.9B tariff refund investment to lower prices, enhance customer experienceCustomer Experience16:59Walmart to Reinvest $3B Tariff Refund in Prices, CXCustomer Experience07:50Lowe's Digital CX Drives Online Sales Amid Spending PressuresCustomer Experience20 August 20263
09:31Costco’s first Medicare partnership targets senior care experienceCustomer Experience07:17Home Depot Rolls Out Express Delivery Nationwide, Beats Q2 ForecastCustomer Experience07:05Tata Communications Repositions CPaaS Around Customer ContinuityCustomer Experience18 August 20262
07:21MTN Digital Infrastructure Appoints Nour Alkhatib as GM: Customer SuccessCustomer Experience06:26How Gainsight Is Expanding Its Customer Community PlatformCustomer Experience15 August 20263
16:24Nations Lending Adds Insurance Division to Mortgage ProcessCustomer Experience16:24Wendy's CEO Bets Turnaround on Experience ConsistencyCustomer Experience06:16Customer Complaints Hit Record High, ACSI Data ShowsCustomer Experience14 August 20262
06:45Estée Lauder Hits 62% Engagement Reusing Staff Training ContentCustomer Experience06:40Southeastern to Install 200+ New Ticket Machines in £9m UpgradeCustomer Experience13 August 20262
11:57Elastic, OpenAI Expand Partnership to Speed Outage TriageCustomer Experience11:44eClerx Names Hoshi Mistry Delivery Head for Customer ExperienceCustomer Experience12 August 20262
10:11Duolingo Reports All-Time-High User Retention on App StickinessCustomer Experience06:51Firstsource, Cresta Partner on AI for Contact Centre CXCustomer Experience8 August 20262
06:16Kempinski CX Concept Pilots at Munich Flagship Before Global RolloutCustomer Experience06:11New Jersey Bans Surveillance Pricing: What It Means for CXCustomer Experience7 August 20265
08:55Home Depot Restructures Operations to Prioritise Pro ContractorsCustomer Experience08:26Amtrak's $3.5M Huntingdon Station Upgrade: A CX Case StudyCustomer Experience08:20Atento Unifies Nearshore CX Leadership Across Peru and MexicoCustomer Experience06:51Frontier Airlines Starlink Wi-Fi: Connectivity Becomes a Baseline ExpectationCustomer Experience06:16West Shore Home CTO Hire Unifies AI, Data and CX PlatformsCustomer Experience6 August 20264
07:05RethinkFirst Names Shane Wilson Chief Customer OfficerCustomer Experience06:25Optimum AI Billing Platform: Amdocs aOS Cognitive Core DeploymentCustomer Experience06:15Topgolf Wisconsin Prototype Venue: CX Design SignalsCustomer Experience06:10Booking Holdings' Connected Trip Strategy Drives Measurable Loyalty GainsCustomer Experience5 August 20265
07:26Medallia AI Ownership Deal: What It Means for CX PlatformsCustomer Experience07:01Avaya and ASAPP Name New CEOs: What CX Leaders Should Do NowCustomer Experience07:01Multimodal Deepfake Detection: Scam.ai and Modulate UniteCustomer Experience06:21SilverChef USA Names CX and Operations Director in Unified RoleCustomer Experience06:20Wyndham Route 66 Centennial: Candy, Points and Present-Bias in LoyaltyCustomer Experience4 August 20261
13:35Amtrak Organisational Restructure: CX and Service Accountability ImplicationsCustomer Experience3 August 20266
21:51Dolly Parton Tennessean Travel Stop: Celebrity Brand Meets CXCustomer Experience21:35Fold Holdings Adopts Persona for KYC Onboarding Friction ReductionCustomer Experience21:18Avaya Names Jeff Clarke CEO Amid Agentic AI PressureCustomer Experience21:03Riviera Travel Appoints CCXO and Onboard Cruise Hosts SimultaneouslyCustomer Experience06:52Best Buy CEO Shrink-to-Grow: Fewer Stores, Better CXCustomer Experience06:20KONE Egypt Digital CX Initiative: Insufficient Source DataCustomer ExperienceStay ahead of CX
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