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251 stories in Customer Experience · showing 50
10 October 20263
08:42Kroger Tests 24-Hour Opening Hours at Select US StoresCustomer Experience07:03Only 5% of CX Programs Prove Revenue Impact, Study FindsCustomer Experience06:46TTEC Launches Cairo CX Hub for Volkswagen UKCustomer Experience9 October 20265
16:06Paytronix Access Evo Adds Guest Intelligence for CX InsightCustomer Experience11:16Kroger Rolls Out Standardised Employee Dress CodeCustomer Experience09:16Drive-Thru Friendliness Boosts Overall Customer SatisfactionCustomer Experience07:48Kantar Launches Experience Impact to Link CX and GrowthCustomer Experience06:17Toku Deploys AI CX Platform on Core42 Sovereign Cloud in UAECustomer Experience8 October 20262
11:12Fan Experience Report: Sports Fans Want Better Game-Day ServiceCustomer Experience07:04XM Wins Global Customer Experience Leader Award 2026Customer Experience7 October 20264
17:07TTEC named leader in Everest Group's Americas CXM PEAK MatrixCustomer Experience09:41Raya CX Named Major Contender in 2026 Everest Group PEAK MatrixCustomer Experience07:21TikTok Adds AI-Powered Discovery and One-Click CheckoutCustomer Experience06:09Kantar and Qualtrics Launch Experience Impact to Link CX, BrandCustomer Experience6 October 20262
10:26British Airways Unveils New Terminal 5 Lounge at HeathrowCustomer Experience06:17British Airways Unveils Redesigned Cabins Across All ClassesCustomer Experience5 October 20264
14:29Mobinet Deploys Plume Smart WiFi Platform Across MongoliaCustomer Experience12:31McDonald's Growth Strategy Targets Food Quality, CXCustomer Experience11:52King Abdulaziz Airport earns ACI Level 4 CX accreditationCustomer Experience10:56Allconnect Hits Record ACSI Score, Extends 8-Year CX LeadCustomer Experience4 October 20268
18:56Southwest Airlines Partners With Chase for First Airport LoungesCustomer Experience18:52Kohl's Names Arianne Parisi as Chief Customer OfficerCustomer Experience18:21ISC-CX Introduces Tailored Mystery Shopping Program for Advantail at Nailloux Outlet VillageCustomer Experience16:33GM Debuts New Software Experience With Redesigned Chevy, GMC TrucksCustomer Experience14:11Neutrinos named Major Player in IDC's 2026 insurance CX rankingCustomer Experience13:21Amazon Expands Smart Glasses Rollout for Delivery DriversCustomer Experience12:57Hippo's AI Claims Model Linked to Higher Customer SatisfactionCustomer Experience12:47Medallia Named Sole Leader in Feedback Analytics EvaluationCustomer Experience3 October 20261
06:16Jolene.pro Opens Source-Referenced Spreadsheet Tool for CX TeamsCustomer Experience2 October 20262
13:21DoorDash Launches Text-Based Ordering for Repeat CustomersCustomer Experience07:46Mashreq wins CX transformation award at Asian Experience Awards 2026Customer Experience1 October 20263
11:51OutRival Names Ex-NICE Executive Shaun Sjolin as CCOCustomer Experience09:31Mayo Clinic Plans New Patient Arrival Facility in RochesterCustomer Experience08:08Suvoda Unifies Clinical Trial Data, Scheduling and PaymentsCustomer Experience30 September 20268
19:51Marriott Names Chris Buckner SVP of Loyalty for BonvoyCustomer Experience10:33SK Telecom Tops All Three South Korean Satisfaction SurveysCustomer Experience10:02Alaska Air lets Atmos Rewards members pick points accrual methodCustomer Experience08:54ABBYY Appoints Paula Sanders as Chief Customer Experience OfficerCustomer Experience08:31CarMax Names Elizabeth Dirgins Chief Digital and Customer OfficerCustomer Experience08:26CarMax Creates Senior CX Role, Hires Ex-Volkswagen ExecutiveCustomer Experience06:38CarMax Leadership Changes Aim to Unify Customer ExperienceCustomer Experience06:38Curve Dental Names Rick Hansen Chief Customer OfficerCustomer Experience24 September 20261
06:36AskNicely Launches Claude Connector for Live CX Feedback DataCustomer Experience23 September 20264
10:21MAG Breach Shows Peripheral Data Systems Weaken CRM SecurityCustomer Experience09:41Adobe and Jet2 Partner to Deliver Agentic AI-Powered Personalised Experiences to Millions of Jet2 HolidaymakersCustomer Experience07:41TTEC Opens Cairo CX Hub to Support Volkswagen Group UKCustomer Experience07:39Bright Pattern, iké Expand AI Partnership for Latin America CXCustomer ExperienceStay ahead of CX
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