About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

AI · 22 September 2026

Disney names Karandeep Anand as CTO for AI, enterprise tech

Disney has created a new Chief Technology Officer role covering enterprise technology and AI platforms, appointing former Character.ai CEO Karandeep Anand effective 2 October.

Newsdesk
Curated briefing · 2 min read

What happened

Disney has created a new Chief Technology Officer role to oversee its enterprise technology and artificial intelligence platforms, appointing Karandeep Anand to the position effective 2 October. Anand joins from Character.ai, the AI chatbot company where he served as chief executive, according to CIO Dive.

The move signals that Disney is consolidating its technology and AI strategy under a single, newly defined executive mandate, rather than distributing responsibility across existing leadership functions. Anand's appointment brings AI platform experience directly from a company built around conversational AI products into one of the world's largest media and entertainment groups.

Why it matters

Creating a dedicated CTO role focused on enterprise technology and AI platforms suggests Disney sees AI infrastructure as a strategic priority requiring board-level ownership rather than departmental experimentation. For a company with vast operations spanning parks, streaming, studios and consumer products, unifying enterprise tech and AI under one leader points to an effort to standardise platforms and accelerate adoption across business units that have historically run separate technology stacks.

Anand's background running an AI-native company rather than a traditional enterprise IT function is notable. It suggests Disney may be looking to bring product-led, AI-first thinking into legacy technology decision-making — a pattern increasingly seen as large incumbents recruit leaders from AI-native firms to reshape how enterprise platforms are built and scaled.

The Renascence take

Executive appointments like this are often read purely as talent moves, but they are also signals of where an organisation expects friction, and value, to concentrate next.

Handing enterprise technology and AI platforms to one executive — especially one who spent his most recent years running an AI-native product company — tells you Disney wants AI decisions made with product instincts, not just infrastructure instincts. The real test won't be the org chart; it'll be whether that instinct survives contact with theme-park operations, streaming personalisation and studio workflows that all have very different tolerances for experimentation. Leaders watching this should ask a sharper question than "who did they hire" — it's "what decision rights did this role actually get," because that's what determines whether AI platform strategy changes how millions of guests and viewers experience the brand, or just how the IT department is organised.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

Karandeep Anand, formerly CEO of AI chatbot company Character.ai, has been appointed Disney's new CTO overseeing enterprise technology and AI platforms, effective 2 October.

The role consolidates enterprise technology and AI strategy under a single executive mandate, suggesting Disney wants to standardise platforms and accelerate AI adoption across its parks, streaming, studios and consumer products divisions rather than leaving it to separate business units.

Anand joins from Character.ai, an AI-native conversational chatbot company, bringing product-led AI platform experience rather than a traditional enterprise IT background, according to CIO Dive.

The impact will depend on the decision-making authority the CTO role actually holds; if it shapes how AI is applied across streaming personalisation, theme-park operations and studio workflows, it could influence how millions of guests and viewers experience the Disney brand, rather than simply reorganising the IT function.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.