About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Banking · 10 September 2026

World Bank, Mastercard, Visa launch emerging-market payments plan

The World Bank has launched a risk-sharing initiative with Mastercard and Visa to help local financial institutions expand digital payment access for businesses and consumers in emerging markets.

Newsdesk
Curated briefing · 2 min read

What happened

The World Bank has launched a new risk-sharing initiative aimed at expanding digital payments access in emerging markets, with backing from Mastercard and Visa. The scheme is designed to help local financial institutions in developing economies extend digital payment services to more businesses and consumers.

By sharing risk with local banks and payment providers, the World Bank intends to lower the barriers that have historically slowed the rollout of digital payment infrastructure in lower-income markets, working alongside the two global card networks as commercial partners.

Why it matters

Digital payments infrastructure is a foundational layer for financial inclusion, e-commerce growth and public service delivery in emerging economies. Risk-sharing mechanisms of this kind typically function by underwriting some of the credit or settlement risk that stops local institutions extending digital payment rails to underserved merchants and households — meaning the initiative could accelerate the shift from cash to digital transactions in markets where infrastructure investment has lagged.

For global technology and payments leaders, the move signals continued institutional appetite for public-private partnerships that de-risk market entry rather than relying purely on commercial incentives. It also reinforces Mastercard's and Visa's ongoing strategic push into emerging-market financial inclusion, positioning both networks as infrastructure partners to development institutions rather than purely consumer-facing brands.

The Renascence take

Coverage of initiatives like this tends to focus on the financing mechanics, but the more interesting question is what happens at the point where a newly digitised payment actually meets a first-time user — often someone with low digital literacy, patchy connectivity or deep-rooted trust concerns about formal financial systems.

Risk-sharing capital can build the rails, but it cannot guarantee adoption. The real test for this initiative will be whether local institutions pair the new infrastructure with genuinely usable onboarding, clear fee transparency and support channels suited to first-time digital users — because in emerging markets, distrust of a new payment method is often a bigger barrier than the technology itself. Operators receiving this backing should treat behavioural design and merchant education as seriously as the risk-sharing terms; without that, the money de-risks the balance sheet but not the customer relationship.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

The World Bank has launched a risk-sharing initiative, backed by Mastercard and Visa, to help local financial institutions in emerging markets extend digital payment services to more businesses and consumers.

The initiative works by the World Bank sharing some of the credit or settlement risk with local banks and payment providers, lowering the barriers that have historically slowed digital payment infrastructure rollout in lower-income markets.

Mastercard and Visa are commercial partners in the scheme, reinforcing their strategic push into emerging-market financial inclusion and positioning both networks as infrastructure partners to development institutions.

Building digital payment rails does not guarantee adoption; success depends on whether local institutions pair the infrastructure with usable onboarding, fee transparency and support for first-time digital users who may distrust formal financial systems.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.