Хаб клиентского опыта

Курсы

Сертификации и курсы на стыке поведенческой экономики и клиентского опыта — практичные, прикладные и основанные на реальной работе.

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Курсы

Intermediate

Mystery Shopping and CX Auditing: Running a Program End to End

What Auditing Is — and Isn't

Designing the Program · Building the Instrument

Featured course · All levels

Behavioural Economics for CX: Designing for How People Actually Decide

The foundational science beneath the whole customer-experience discipline.

The Two Minds: How Customers Actually Decide

The Core Biases That Shape Experience

Prospect Theory, Loss Aversion and Framing

Service Recovery and Complaint Management: Turning Failures into Loyalty

Why Service Recovery Matters

The Psychology of a Let-Down Customer · The Recovery Response in the Moment

Customer Experience Strategy: Designing the Experience That Wins

What CX Strategy Is, and the Customer It Serves

Choosing Customers and Setting the Ambition · Differentiation and Strategic Choices

Customer Experience Transformation: Becoming a Customer-Centric Organisation

What Transformation Is, and Creating Urgency

The Case for Change and Leading People · Resistance, Culture and Behaviour

Gamified experience2,400 XP to earn

Bias Explorer: The Cognitive Frontier

Not just a course — a behavioral CX quest. Clear levels, real badges, one credential.

CX Foundations: Designing Experiences Customers Choose Twice

Why Experience Decides Winners

The Behavioral Science Engine · Customer Archetypes: Beyond Demographics

VoC Mastery: Listening, Metrics, Index and Tooling

The VoC Discipline and Signal Architecture

Listening Methods and Instrument Design · The Metric Zoo I: Relationship and Perception

PMO Mastery: From Foundations to Professional Practice

Foundations: Projects, Programs, Portfolios and the PMO

Project Fundamentals I: Initiate and Plan · Project Fundamentals II: Execute, Monitor and Close

Client Servicing Mastery: Managing the Relationship, Protecting the Work

What Client Servicing Really Is

Onboarding the Client · Project Kick-off

Featured course · All levels

CX Journey Mapping: The Renascence Methodology

The complete Renascence approach to customer journey mapping, taught end to end.

Vision First: Why We Map and Why Vision Comes Before Everything

The Experience Pillars

Building the Archetype

Service Design Mastery: From Canon to Delivery

What Service Design Is, and Where It Comes From

The Five Principles of Service Design · Service Blueprinting: The Core Instrument

Продолжить знакомство с Renascence

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Дневник опыта

Инсайты о клиентском опыте и поведении

Статьи, фреймворки и заметки наших консультантов.

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Схема опыта

Подкаст The Naked Customer

Беседы с лидерами индустрии об CX, лояльности и поведении.

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Карьера

Постройте карьеру в сфере CX

Присоединяйтесь к команде, которая меняет то, как мир взаимодействует с брендами.

Инвестируйте в свою команду

Обучите своих сотрудников поведенческому CX

Доступны групповые тарифы, индивидуальные программы и обучение на территории заказчика. Расскажите нам, что нужно вашей команде.

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