Покажите судьям свои лучшие работы в области CX и ИИ

66 категорий в пяти областях. Каждая запись представляет собой тематическое исследование объемом 1500 слов, оцененное независимыми экспертами.

Превратите знания ИИ в бизнес-преимущество.

Бесплатно оцените зрелость своего ИИ по 45 критериям, устраните пробелы с помощью специализированных курсов, получите подтверждающий сертификат.

How we work

A way of working that leaves you stronger

Every engagement follows the same arc — diagnose, design, ship, transfer — built on behavioral evidence and AI-accelerated, human-led delivery.

01 —The arc

Four phases, one outcome: change that sticks

Diagnose

We map the journey end to end, instrument the moments that matter, and find where experience is quietly costing you growth — with evidence, not opinion.

Design

We redesign the highest-leverage moments using behavioral science, prototype them fast, and validate with real customers before anyone builds.

Ship

We work alongside your team to put change into production — process, tooling, scripts, and AI — so it survives contact with the real world.

Transfer

We embed the skill, hand over the frameworks and tools, and certify your people so the capability stays long after we've gone.

02 —How we operate

Principles that govern the work

Evidence-led

Every recommendation is grounded in how people actually decide — and measured against the numbers it's meant to move.

AI-first, human-in-the-loop

René and our tooling do the heavy lifting; your experts make the calls. Speed without losing judgment.

Built to be left

We optimize for your independence. Success is you not needing us.

FAQ

Frequently asked questions

Diagnostics run 3–6 weeks; full transformation programs run 3–9 months depending on scope. We sequence the work so you see value early.

Both. Most programs are embedded — we work alongside your team — with an advisory layer for leadership. We transfer skill throughout.

Twelve, from real estate and banking to hospitality, healthcare, retail and government. Our behavioral methods travel across all of them.

We use René and applied data science to accelerate research, journey analysis and scoring — always with a human reviewing and approving the output.

Ready when you are

See what the first 30 days could look like

Book a working session