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231 stories in Customer Service · showing 50
11 October 20261
06:42Twilio Expands in Asia-Pacific on Rising AI Customer Service DemandCustomer Service10 October 20263
10:47Air Canada to Charge $30 for Call Centre Bookings from Oct 15Customer Service09:36Georgia Launches Chatbot to Simplify State Service AccessCustomer Service06:52Pegasus Airlines backs Zingly.ai to power AI voice serviceCustomer Service9 October 20265
13:46Talkdesk to Unify Villeroy & Boch's Global Customer ServiceCustomer Service09:07Trellist Pairs Behavioral Data With AI Customer InterviewsCustomer Service08:26Concentrix Wins European Contact Centre and Customer Service AwardCustomer Service07:03Riskified Launches Agent Identity Risk Intelligence for AI AgentsCustomer Service06:46Backbase Launches Agentic AI Conversational Banking PlatformCustomer Service7 October 20264
14:21RG&E and NYSEG now analyse every customer service callCustomer Service08:27Gnani AI launches Ascent partner programme in the Middle EastCustomer Service06:46Zingtree: AI Trust in Customer Service Hinges on ComplexityCustomer Service06:41AI Deployment Cuts Logistics Operator's Call Volume by 30%Customer Service6 October 20262
07:36Public Sector Contact Centres Lag on AI Satisfaction ScoresCustomer Service06:46L'Oréal Cuts Customer Service Handling Time by 64% With AICustomer Service5 October 20268
16:31Gartner: One-Third of AI-Displaced Workers to Be Rehired by 2029Customer Service15:41USPS Staff Manipulated Customer Service Scores, Report FindsCustomer Service12:56Bandwidth, Salesforce Expand Deal on Native Contact Centre RolloutCustomer Service11:36AI Customer Service Bots Can Be Tricked Into Stealing Security Codes and Acting as VictimsCustomer Service11:21Zendesk Adds Native Real-Time Voice Translation to Contact CenterCustomer Service11:07Boston Logan Airport deploys AI hologram 'Amelia' for travellersCustomer Service10:46Luware Launches CRM-Native Client for MS Teams Contact CentresCustomer Service10:36Gartner: Bots to Cut Contact Centre Labour Costs $80bn in 2026Customer Service4 October 20266
19:10Contact Centre AI Adoption Outpacing Safeguards, Warns UJETCustomer Service15:42ElevenLabs’ CEO on margins, IPO timing, and telling customers they’re talking to a botCustomer Service15:36TTEC launches CARES metric to measure real customer experienceCustomer Service13:01Zendesk Expands AI Voice Support to More Languages in Contact CentreCustomer Service12:51PLDT Deploys UiPath AI Automation to Boost Customer ServiceCustomer Service12:46Virgin Media O2 launches AI voice agent for customer serviceCustomer Service3 October 20263
18:36Netcall Adds AI Tools to Liberty Spark for Process DiscoveryCustomer Service06:46Meta Launches AI Customer Service Agent for SMBs on Facebook, IGCustomer Service06:32Helppli Launches HelppliX Agent, an AI Front Line for Customer ServiceCustomer Service2 October 20265
11:27Doors Plus Cuts Communications Costs 50% With 8x8 PlatformCustomer Service11:07ServiceNow Launches Flow: AI Service Desk via Teams, Slack, EmailCustomer Service10:57Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a humanCustomer Service08:09CardCash Deploys AI Tools, Cuts Response Times Over 90%Customer Service02:56Microsoft Enters Contact Centre Market With New PlatformCustomer Service1 October 20265
13:11LG U+ Targets 50% Annual AI Contact Centre Revenue Growth by 2030Customer Service08:42California Law Requires Easy Human Access Past AI ChatbotsCustomer Service08:32Hotel Bethlehem Pledges to Keep Customer Service All-HumanCustomer Service07:49Louisville Water Adds Real-Time Translation to Customer ServiceCustomer Service06:17LG Uplus Slashes Customer Wait Time from 47 to 5 SecondsCustomer Service23 September 20264
09:42Telstra Deploys AI Agent to Meet Customer Service GuaranteeCustomer Service09:41Telstra Deploys Salesforce Agentforce for AI Customer ServiceCustomer Service09:41Contact Centre AI Enters Proof-Driven Test, ISG Report FindsCustomer Service07:47EU AI Act Turns Into Operational CX Challenge, Not Just Legal TaskCustomer ServiceStay ahead of CX
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