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151 stories in Customer Service · showing 50
25 August 20261
06:56AI Customer Service: Speed Beats 'Human-Like' Feel, Survey FindsCustomer Service22 August 20262
15:13OKI to Standardize Contact Centre Ops With Generative AI by 2027Customer Service08:578x8 Adds Krisp Voice AI to CX Platform for Clearer CallsCustomer Service21 August 20263
16:58New American Funding Partners with Kastle to Scale Customer Service Across Mortgage Originations and ServicingCustomer Service07:52Ui Ai Launches Amica Digital Employee for Customer ServiceCustomer Service07:51Amazon Prime Air Drone Drops Parcel Into Customer's PoolCustomer Service16 August 20261
06:17Starbucks CEO: Customer Service, Not Price, Will Retain ShoppersCustomer Service15 August 20266
16:25Omilia Raises $67M to Scale Conversational AI CX PlatformCustomer Service16:24KT's AI Contact Centre Cuts NH NongHyup Bank Call Time 20%Customer Service16:24Fin Launches Operator AI Agent With 20,000 Support FixesCustomer Service16:24Twilio: Self-Service Voice AI Usage Up 50%+ in Q2Customer Service14:49Five9 Launches AI Voice Agent Integration for Regulated Contact CentresCustomer Service07:45Agentic AI set to expand beyond contact centres, ITCustomer Service13 August 20262
12:03Fusion Connect Launches AI-Powered CCaaS Platform with Flat FeeCustomer Service11:37AssistRing's ARIS Brings Full AI Quality Review to BPO SectorCustomer Service12 August 20263
07:41Consumer Comfort With AI Customer Service Is Context-DependentCustomer Service07:01Genesys Centres Agentic CX Strategy on AI AccountabilityCustomer Service06:26Allstate preps Allie platform to drive agentic strategy, enhance customer serviceCustomer Service9 August 20261
06:31contactSPACE, Zoom partner to bring enterprise outbound to Zoom Contact CenterCustomer Service8 August 20263
09:06TTEC Wins $21M IRS Contact Centre Infrastructure ContractCustomer Service09:05Teradata Analytics Agent Cuts Enterprise Deployment Friction on AWSCustomer Service06:51Five9 Wins ~$100M Voice AI Agent Contract in Contact Centre PushCustomer Service7 August 20262
10:01Avaya CEO Change: Jeff Clarke Replaces Patrick Dennis in 2025Customer Service08:01Thunder–AWS SCA: AI-Powered Contact Centre Solutions ExplainedCustomer Service6 August 20267
09:20Assembled Adds Workflow Monitoring Tools for Contact CentresCustomer Service08:56NICE CXone Record Deal Meets Wall Street Scepticism on RevenueCustomer Service08:36Shaffra AI Expands to Azerbaijan: Enterprise AI Workforce Enters CaspianCustomer Service08:258x8 Usage-Based Pricing Shift Reshapes Contact-Centre CX EconomicsCustomer Service06:35McDonald's US Traffic Drop Linked to Frontline Operational OverloadCustomer Service06:20Municipal CX Modernisation: Five-Year Digital Service StrategyCustomer Service06:05Delight Agent MCP: Real-Time Customer Data Access for AI AssistantsCustomer Service5 August 20267
09:51Vulnerable Customer Confidence Gap: Only 6% of Contact Centre Staff ReadyCustomer Service08:55AI Agents Handle 1 in 3 IT Tasks — But Human Oversight Drives QualityCustomer Service07:00Yellow.ai $550M SPAC Merger: BPOs Face AI-Native DisruptionCustomer Service06:45ASAPP Names Katie Stein CEO to Scale AI Contact-Centre PlatformCustomer Service06:25Thunder–AWS Agreement Brings AI-Native Contact Centre Solutions to EnterpriseCustomer Service06:16Older Consumers Show Strongest Loyalty to AI Customer ServiceCustomer Service06:05Gartner: 87% of Customers Demand Human Agent Access in GenAI ServiceCustomer Service4 August 20264
13:26Vulnerable Customer Support: Only 6% of Contact Centre Leaders ConfidentCustomer Service13:17BBVA Contact Centre AI Agents Cut Handling Time by 15%Customer Service13:11Avaya Appoints Jeff Clarke as CEO: Third Leader in Four YearsCustomer Service13:11AI Customer Service Automation: Jobs Cut, CX Risks RiseCustomer Service3 August 20264
21:48Capita Contact Centre Disposal: CX Continuity Risks in OutsourcingCustomer Service21:45Capita £425m TfL Contract: Exit from Contact Centres Signals CX ShiftCustomer Service21:37Vonage Names Christophe Van de Weyer CEO from August 2026Customer Service21:06AI to Cut 350,000 US Contact Centre Jobs by 2031, Forrester FindsCustomer ServiceStay ahead of CX
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