About

The consultancy born at the intersection of behavioral economics and human experience.

RENÉ STUDIO

The CX design platform we built from a decade of client work.

Open rene.cx ↗
NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

RENÉ STUDIO

Every engagement, mapped and scored in one AI workspace.

Open rene.cx ↗
ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

RENÉ STUDIO

Map, score and fix the journeys we redesign, with AI.

Open rene.cx ↗
ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

RENÉ STUDIO

Sector-ready journeys, scored by AI in minutes.

Open rene.cx ↗
ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

RENÉ STUDIO

Design, score and fix customer journeys with AI.

Open rene.cx ↗
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →
ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

RENÉ STUDIO

Turn what you read into a journey you can score.

Open rene.cx ↗
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

RENÉ STUDIO

Design, score and fix customer journeys with AI.

Open rene.cx ↗
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →
THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Digital Transformation · 2 October 2026

OpenAI launches ChatGPT Spaces for human-agent collaboration

OpenAI has replaced ChatGPT's Library with Spaces, a persistent shared workspace designed for ongoing collaboration between people and its Dots agent framework.

Newsdesk
Curated briefing · 2 min read

What happened

OpenAI has introduced ChatGPT Spaces, a shared workspace designed to let people collaborate more directly with ChatGPT and with Dots, the company's agent framework. The feature replaces the previous Library environment, repositioning ChatGPT's interface around collaborative, persistent spaces rather than a simple archive of past chats.

According to TechRadar, Spaces is built to support ongoing work between humans and AI agents in one place, rather than treating each conversation as a standalone, disposable session. The move signals OpenAI's continued push to make ChatGPT function less like a chat tool and more like a persistent workspace for ongoing projects involving both people and autonomous agents.

Why it matters

This is primarily a product and interface shift, and it is a meaningful one. By retiring Library in favour of Spaces, OpenAI is signalling that the future of ChatGPT is organised around shared, ongoing work rather than isolated prompts. For organisations experimenting with agentic AI, this matters because it changes the unit of interaction: instead of a single query-response exchange, teams and agents can now operate inside a common environment that persists over time.

For leaders building AI into service, operations or internal workflows, this points to a broader direction — agents like Dots are being designed to sit alongside human collaborators as ongoing participants, not just one-off tools invoked for a task. That has implications for how work gets structured, how handoffs between humans and agents are designed, and how trust and oversight get built into AI-assisted workflows.

The Renascence take

The headline feature here isn't the rebrand — it's the behavioural assumption behind it. OpenAI is betting that people work better with AI when the relationship feels continuous and collaborative rather than transactional.

Most coverage will frame this as a cosmetic swap of Library for Spaces, but the real story is a shift in the mental model OpenAI wants users to adopt: AI as an ongoing collaborator with shared context, not a search box you query and discard. That's a meaningful behavioural design choice — persistent, shared environments build a sense of continuity and trust that one-off chats never could. Any organisation layering agents into customer-facing or internal workflows should take the same lesson: the interface and interaction model shape how much people actually trust and rely on an agent, often more than the agent's raw capability does. Before deploying agentic AI, design the workspace and the handoff experience with as much care as the model itself.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

ChatGPT Spaces is a new shared workspace from OpenAI that lets people and AI agents, including OpenAI's Dots framework, collaborate on ongoing work in one persistent environment rather than through isolated, one-off chats.

Spaces replaces the previous Library feature, shifting ChatGPT's interface from a simple archive of past conversations to an ongoing, collaborative workspace.

According to TechRadar's reporting, OpenAI wants ChatGPT to function more like a persistent workspace for continuous projects involving both humans and autonomous agents, rather than a disposable chat tool.

Renascence's analysis suggests the shift highlights how interface and interaction design, not just raw model capability, shape how much people trust and rely on AI agents in service or operational workflows.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.