About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Digital Transformation · 16 September 2026

Siemens and Redington collaborate to accelerate digital transformation across Africa

Siemens has partnered with distributor Redington to expand access to its industrial automation and digitalisation tools across African markets, leveraging Redington's regional distribution network.

Newsdesk
Curated briefing · 2 min read · 2 sources

What happened

Siemens has entered a collaboration with distributor Redington to widen access to its industrial automation and digitalisation portfolio across African markets. The partnership will see Siemens use Redington's regional distribution network to reach a broader base of businesses and public-sector organisations across the continent.

The tie-up focuses on making Siemens' automation and digital tools more readily available through Redington's existing channel infrastructure, rather than launching a new product line. Details of the announcement point to a distribution-led model designed to accelerate adoption of industrial digitalisation technologies in markets where direct vendor presence has historically been limited.

Why it matters

For technology and industrial leaders, the deal is a reminder that digital transformation in emerging markets is as much a distribution and go-to-market problem as it is a product problem. Automation and digitalisation platforms only create value once they reach the factories, utilities and public agencies that need them — and channel partnerships like this one are often the fastest route to that reach, particularly across a continent as geographically and infrastructurally diverse as Africa.

The move also signals continued vendor interest in Africa's industrial modernisation trajectory, as manufacturers, energy providers and infrastructure operators look to automation and digital tools to improve efficiency and competitiveness. For Redington, it extends a distribution business built on IT and enterprise technology into industrial automation, a sign of converging demand across sectors for digital infrastructure.

The Renascence take

Announcements like this tend to be read as supply-chain news, but the real story is about who gets to participate in digital transformation and on what terms.

Reach is not the same as readiness. Extending distribution solves the "can they get it" problem, but the harder question for any operator adopting automation through a new channel is whether they have the skills, change-management support and service backup to actually use it well. Vendors and distributors who treat this as a hand-off — box shipped, deal done — will see slower, patchier adoption than those who build implementation and training support directly into the channel relationship. The organisations that benefit most from partnerships like this will be the ones that ask their distributor for onboarding and service commitments, not just product availability.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.