About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Fintech · 16 September 2026

HES FinTech, Acquired expand multi-rail payments partnership

HES FinTech and Acquired have deepened their partnership to embed a multi-rail payment stack directly into lending and collections workflows, letting lenders disburse and collect through one platform.

Newsdesk
Curated briefing · 2 min read

What happened

HES FinTech, a provider of lending automation software, has expanded its partnership with payments infrastructure company Acquired to embed a multi-rail payment stack directly into lending and collections workflows. The expanded integration is designed to let lenders using HES FinTech's platform process payments, disbursements and collections through multiple payment rails from within the same system used to originate and manage loans.

According to the announcement, the tie-up brings payment processing capabilities — rather than a bolt-on third-party tool — into the core loan management and collections environment, aiming to streamline how lenders move money to borrowers and collect repayments.

Why it matters

This is fundamentally a digital transformation story about how lending infrastructure is being re-architected. By folding multi-rail payment processing into the loan management stack itself, lenders can potentially reduce the number of systems, vendors and manual handoffs required to move money — a persistent source of friction, delay and error in lending operations.

For financial institutions and lending-as-a-service providers, this kind of embedded payments architecture points toward faster disbursements, more flexible collections strategies, and fewer integration headaches when scaling into new markets or payment methods. It reflects a broader trend of lending platforms competing not just on credit decisioning, but on how seamlessly they can execute the payment lifecycle around a loan.

The Renascence take

Announcements like this tend to be read as a back-office plumbing story, but the real prize is what it does to the borrower-facing experience. When disbursement and collections run natively on the same rails as origination, lenders gain the ability to redesign moments that borrowers actually notice — how fast money arrives, how repayment reminders and options are presented, and how gracefully a missed payment is handled.

Most coverage of payment-stack integrations focuses on operational efficiency, but the behavioral opportunity is in collections design. A unified multi-rail infrastructure means lenders can finally experiment with the timing, channel and framing of repayment nudges without being constrained by a patchwork of disconnected payment tools. The lenders who win from this kind of integration won't be the ones who simply cut processing costs — they'll be the ones who use the newfound flexibility to make repayment feel less punitive and more like a well-designed, low-friction habit.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

HES FinTech, a lending automation software provider, expanded its partnership with payments infrastructure company Acquired to embed a multi-rail payment stack directly into its lending and collections workflows.

It means lenders using HES FinTech's platform can process disbursements and collections through multiple payment rails from within the same system used to originate and manage loans, rather than relying on a separate bolt-on payment tool.

It reduces the number of systems, vendors and manual handoffs needed to move money, which can speed up disbursements, simplify collections and cut integration complexity for lenders expanding into new markets or payment methods.

Running disbursement and collections on the same rails as loan origination gives lenders more flexibility to redesign borrower-facing moments, such as how quickly funds arrive and how repayment reminders are timed and presented.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.