About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

AI · 13 September 2026

Universal Music Launches Licensed AI Remix Platform With ElevenLabs

Universal Music Group and ElevenLabs are building a licensed AI platform letting fans create remixes and mashups from UMG's catalogue under a new multiyear agreement.

Newsdesk
Curated briefing · 2 min read

What happened

Universal Music Group has announced a new AI-powered platform, developed with voice and audio AI company ElevenLabs, that will let users create remixes, mashups and new versions of tracks drawn from UMG's licensed catalogue. The platform is being built under a multiyear licensing agreement between the two companies, according to Thursday's announcement.

The tool is designed to give fans and creators a sanctioned way to manipulate and reinterpret existing recordings, rather than relying on unlicensed AI tools that have proliferated across the music industry in recent years. Details on pricing, launch timing and the specific creative controls available to users have not yet been disclosed.

Why it matters

The deal signals a shift in how major rights holders are approaching generative AI: rather than treating AI remix tools purely as a legal threat, UMG is moving to license its catalogue directly into a controlled platform. This gives the label a way to capture value from AI-driven creativity while keeping usage inside a governed, permissioned environment — a template other labels and rights holders are likely to watch closely.

For technology and experience leaders more broadly, the move is a useful signal of where licensed generative AI is heading: not just text and image generation, but structured, brand-safe creative tools built on top of proprietary content. It suggests a maturing model for AI products in creative industries — one built on partnership and licensing infrastructure rather than open scraping.

The Renascence take

The interesting part of this story isn't the AI technology itself — it's the governance model UMG is building around it.

Most coverage of AI-and-music deals focuses on the novelty of remix tools, but the real story is service design: UMG is essentially productising permission itself, turning "you're allowed to use this" into a controlled, monetisable experience. That's the behavioural insight worth borrowing — when people are given a legitimate, well-designed path to do something they were already doing informally, most will take it, because friction and risk are removed rather than fought. Any organisation sitting on valuable proprietary content facing unauthorised AI use should ask the same question UMG did: can we out-design the workaround, rather than just litigate against it?

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

It's a forthcoming platform, built under a multiyear licensing agreement, that lets users create remixes, mashups and new versions of tracks drawn from UMG's licensed catalogue using ElevenLabs' voice and audio AI technology.

Unlike unlicensed AI tools that manipulate music without permission, UMG's platform is designed to give fans and creators a sanctioned, rights-cleared way to remix tracks from its catalogue.

UMG and ElevenLabs have not yet disclosed launch timing, pricing, or the specific creative controls the platform will offer users.

It signals a shift among major rights holders toward licensing catalogues directly into controlled AI platforms rather than solely pursuing legal action against unauthorised AI use, potentially setting a template other labels may follow.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.