Digital Transformation · 8 September 2026
Palestinian PM Mustafa Launches Digital Transformation Council
PM Mohammad Mustafa has created a National Council for Digital Transformation and Future Technology to centralise the Palestinian Authority's digital policy-making under one governing body.
What happened
Palestinian Authority Prime Minister Mohammad Mustafa has launched a National Council for Digital Transformation and Future Technology, establishing a dedicated governing body to steer the Palestinian government's digital modernisation agenda and its adoption of emerging technologies.
The council's creation signals a formal, centralised approach to digital policy-making within the Palestinian Authority, bringing digital transformation and future-technology planning under a single coordinating structure rather than leaving it dispersed across individual ministries.
Why it matters
Standing up a dedicated national council is a structural move, and structure tends to precede execution. For governments navigating digital transformation, the biggest barrier is rarely technology itself but coordination — competing ministry priorities, fragmented data systems, and inconsistent digital standards across public services. A council with a clear mandate for digital transformation and future technology suggests an intent to align policy, investment and implementation under one roof, which is typically a prerequisite for any serious GovTech programme.
For leaders watching public-sector digitisation across the region, this is a reminder that institutional design is itself a service-design decision: how a government organises its digital governance shapes how quickly — and how coherently — citizens eventually experience the results, whether that's e-government platforms, digital identity, or streamlined public services.
The Renascence take
Launching a council is a governance milestone, not a customer or citizen outcome — and that distinction matters more than it usually gets credit for.
Most public bodies treat the creation of a digital transformation council as the story; the real story is what it does with its first eighteen months. Behavioral economics tells us that structures shape defaults — who sits on this council, what it's empowered to mandate versus merely recommend, and how success is measured will determine whether citizens ever feel a difference. A customer-obsessed government would publish the council's mandate, timelines and a small set of visible service commitments early, so the launch isn't just an institutional announcement but the start of an accountable, trackable transformation.
Sources
This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.
FAQ
Questions we get on this topic
More in Digital Transformation
Stay ahead of CX
Get the signal, not the noise.
The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.