General · 21 August 2026
Uber and Baidu Launch Driverless Robotaxi Service in Dubai
Uber has activated Baidu's Apollo Go autonomous ride service inside its Dubai app, starting in Jumeirah and Umm Suqeim with plans to scale to thousands of robotaxis.
What happened
Uber has switched on Baidu's Apollo Go driverless taxi service within its Dubai app, marking the first public-road deployment of the two companies' global autonomous mobility partnership. The service launches in the Jumeirah and Umm Suqeim areas using Baidu's sixth-generation RT6 robotaxi, with Uber saying it plans to scale up to "thousands" of the vehicles across the emirate over time.
Riders can access the driverless cars either by being matched automatically through UberX or Uber Comfort, or by actively selecting an "autonomous" option in the app. Uber already runs a separate robotaxi service in Abu Dhabi with China's WeRide, meaning the UAE now hosts two competing autonomous-vehicle technology stacks operating under the same ride-hailing app.
Sarfraz Maredia, Uber's head of autonomous mobility and delivery, framed the Dubai launch as proof of the company's "multi-partner" strategy, in which it plugs multiple third-party autonomous-driving providers into its existing global marketplace rather than building or backing a single robotaxi technology itself.
Why it matters
This is fundamentally a technology and platform story: Uber is positioning itself as the demand-aggregation layer for autonomous mobility, letting specialist AV developers such as Baidu and WeRide compete for the same rider base rather than each having to build their own app, payments and dispatch infrastructure from scratch. Running two distinct autonomous fleets in one country, under different providers, tests whether Uber's model of "many partners, one marketplace" can work operationally at city scale.
For public-sector and transport planners, the launch also signals how quickly regulatory approval and road-testing for driverless vehicles is progressing in the UAE, with Dubai now supporting live autonomous rides alongside Abu Dhabi. That has implications for how other markets sequence AV pilots, insurance and safety oversight as demand for robotaxi services grows.
By the numbers
- Thousands of autonomous vehicles are planned for deployment across Dubai over time, per Uber's stated ambition.
- Sixth-generation RT6 robotaxi is the vehicle model Baidu is deploying for the service.
- Two initial neighbourhoods — Jumeirah and Umm Suqeim — will host the launch phase, with expansion planned.
- Two separate autonomous-vehicle partnerships now run through Uber in the UAE: Baidu in Dubai and WeRide in Abu Dhabi.
The Renascence take
The headline is autonomy, but the more interesting design question is choice architecture: Uber is asking riders to either passively accept a driverless match or actively opt into one, and how that toggle is framed will shape adoption far more than the underlying technology does.
Most coverage will focus on vehicle counts and AV technology, but the real experiment here is behavioural: will riders trust a default match to a driverless car as much as an explicit opt-in, and does having two different AV providers under one app create confusion or welcome competition on service quality? Operators building multi-partner marketplaces should treat the moment of choice — not the sensor stack — as the primary UX battleground, testing how framing, default settings and visible safety cues affect uptake before scaling from two neighbourhoods to a citywide fleet.
Sources
This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.
FAQ
Questions we get on this topic
More in General
Stay ahead of CX
Get the signal, not the noise.
The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.