About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore Mysterya
NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore Mysterya
ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore Mysterya
ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore Mysterya
ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →
ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →
THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

AI · 14 November 2026

Microsoft 365 Copilot to enable Claude by default for UK tenants

Microsoft is set to make Anthropic's Claude a default model in Microsoft 365 Copilot for UK tenants, and administrators have until 9 December to review the settings, according to The Register.

Newsdesk
Curated briefing · 2 min read

What happened

Microsoft is set to enable Anthropic's Claude as an available model within Microsoft 365 Copilot for UK tenants by default, according to reporting by The Register. Tenant administrators have until 9 December to review the relevant access settings before the change takes effect for their organisations.

The reporting notes that Anthropic will process the relevant data in the United States. For UK organisations, that data location is the detail most likely to require attention from IT, legal and compliance teams as they decide whether to keep the default or adjust settings.

Why it matters

This is a clear example of how AI capability now reaches employees through platform defaults rather than deliberate adoption decisions. When a leading productivity suite adds a third-party model to its assistant, the question for organisations shifts from whether to use AI to how access, data handling and oversight are configured across the estate.

For digital transformation leaders, the story is also about operating model. Settings that govern which models staff can reach, and where their prompts and outputs are processed, become governance decisions with direct effects on employees' daily work. Organisations that treat these controls as an IT housekeeping task may find themselves approving capabilities their users are already using.

The Renascence take

Defaults are never neutral. Most readers will focus on the headline change, but the more important variable is the review window: a deadline of 9 December puts the burden on administrators to act before staff have experienced the new capability, or to accept it by inaction.

Opt-out defaults quietly decide what employees experience, and most people will never read the settings page that shaped their tools. Treat the review period as a service-design moment, not a compliance chore. Map which teams would actually use a second model, what they would type into it, and what they would expect to happen to that data. Then set the default deliberately, and tell staff what changed and why.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

According to reporting by The Register, Microsoft is set to enable Anthropic's Claude as an available model within Microsoft 365 Copilot for UK tenants by default.

Tenant administrators have until 9 December to review the relevant access settings before the change takes effect for their organisations.

The reporting notes that Anthropic will process the relevant data in the United States, a detail that UK IT, legal and compliance teams are likely to need to assess.

Opt-out defaults shape which tools employees use day to day, so the review window can be treated as a service-design decision as well as a compliance task.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.