About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore Mysterya
NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore Mysterya
ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore Mysterya
ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore Mysterya
ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →
ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →
THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Digital Transformation · 11 November 2026

Gemini Robotics 2.5 and open safety benchmark from DeepMind

Google DeepMind has unveiled Gemini Robotics 2.5 and an open safety benchmark, ASIMOV-jailbreak. Ars Technica reports the model is up to twice as successful as its predecessor on some tasks.

Newsdesk
Curated briefing · 2 min read

What happened

Google DeepMind has unveiled Gemini Robotics 2.5, a new model for robots, alongside an open safety benchmark called ASIMOV-jailbreak. According to reporting by Ars Technica, the model is up to twice as successful as its predecessor at some tasks.

The release pairs a capability update with a publicly available safety test. The benchmark's name points to the problem it targets: attempts to get an AI system to bypass its safety constraints. The available reporting does not set out the full task list, the evaluation method or the size of the gains beyond that headline figure, so those details should be checked against DeepMind's own documentation.

Why it matters

For organisations weighing up physical AI, the news signals two things moving together. Robots are getting more capable at specific tasks, and the tools to test whether they can be pushed into unsafe behaviour are being shared openly rather than kept in-house. Both affect how quickly robotics can move from pilots into customer-facing and operational settings such as logistics, retail and field services.

An open benchmark also gives buyers and service teams a common yardstick. When vendors report results against the same public tests, comparing options and setting acceptance criteria becomes more practical, and safety stops being a claim each supplier makes on its own terms.

By the numbers

  • Up to 2x the task success rate of the previous model on some tasks, according to Ars Technica's summary of DeepMind's announcement.

The Renascence take

Most coverage will focus on the "twice as successful" headline. The more useful question for experience leaders is which tasks improved, and whether those are the ones that shape the customer's moment of truth.

A robot that succeeds twice as often on a narrow task still fails in ways customers remember. Behavioural economics tells us that a single visible failure weighs more heavily than many quiet successes, so the real measure is recovery design: how the system signals uncertainty, hands over to a human and makes the next step obvious. Operators should ask vendors for failure-mode data and recovery journeys, not just benchmark scores. Treat an open safety benchmark as the start of a service-design conversation, not a procurement checkbox.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

Gemini Robotics 2.5 is a new model for robots from Google DeepMind, unveiled alongside an open safety benchmark. Ars Technica reports it is up to twice as successful as its predecessor on some tasks.

ASIMOV-jailbreak is a publicly available safety benchmark from Google DeepMind. Its name points to attempts to get an AI system to bypass its safety constraints.

Reporting cites up to a twofold increase in task success rate over the previous model, on some tasks. The full task list, evaluation method and size of wider gains are not set out in the available reporting and should be checked against DeepMind's documentation.

An open benchmark gives buyers and service teams a common public test for comparing vendors and setting acceptance criteria. It means safety is not left to each supplier's own claims.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.