About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore Mysterya
NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore Mysterya
ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore Mysterya
ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore Mysterya
ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →
ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →
THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

AI · 25 October 2026

Coding agent harnesses: pass rates flat, costs can triple

A controlled study found switching coding-agent harnesses barely changes pass rates, but cost per task can roughly triple, mainly driven by the system prompt resent at every step.

Newsdesk
Curated briefing · 2 min read

What happened

A controlled study has found that switching between coding-agent harnesses, the frameworks that wrap a language model and direct it through software tasks, barely changes how often agents pass their tests. The tools examined include Claude Code, OpenCode and mini-SWE-agent. The differences between harnesses were no larger than the variation seen by simply rerunning the same setup.

The cost picture is less even. According to The Decoder, which reported the findings, cost per task can roughly triple between setups. The main driver is the system prompt, which is resent with every step an agent takes, so its overhead compounds over longer tasks.

Why it matters

For organisations deploying AI agents, this shifts the question from which harness to buy towards what each task actually costs. Feature-rich tooling may add little to success rates while raising running costs, which matters most where agents handle high volumes of work, such as internal service desks, code review or customer-facing automation. Pass rate alone is an incomplete measure of value.

The finding also points to a design issue that extends beyond coding. Any agent that carries a large, repeated instruction set pays for that context at every step. Teams building AI-enabled services will need to treat prompts and context as operating costs, and evaluate them with the same rigour as they would any other part of the delivery model.

The Renascence take

Most buyers will be drawn to the visible layer, the named tool and its feature list, because it is easy to compare and easy to explain to leadership. The study suggests that layer is largely cosmetic. The cost sits in the invisible, recurring part of the system, which is far less likely to be scrutinised.

Teams are paying for the harness they can see and ignoring the prompt they resend thousands of times a day. That is the same salience bias behavioural economists observe in subscriptions, where the headline price gets the attention and the compounding fees do not. A customer-obsessed operator should measure cost per successful outcome rather than pass rate, audit the system prompt as if it were a recurring fee, and treat context length as a budget to be managed. Choose the tool last, not first.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

A controlled study found that switching between harnesses such as Claude Code, OpenCode and mini-SWE-agent barely changes how often agents pass their tests. The differences were no larger than variation from rerunning the same setup.

According to The Decoder, which reported the findings, cost per task can roughly triple between setups. The main driver is the system prompt, which is resent with every step an agent takes, so its overhead compounds over longer tasks.

The analysis suggests measuring cost per successful outcome rather than pass rate alone, and treating the system prompt and context length as recurring operating costs to be managed.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.