About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore Mysterya
NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore Mysterya
ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore Mysterya
ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore Mysterya
ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →
ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →
THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Digital Transformation · 18 October 2026

Replit switches default AI model to OpenAI from Anthropic

Replit will make OpenAI its default model provider in place of Anthropic, according to CEO Masad. Anthropic's Claude models remain available to customers on the platform.

Newsdesk
Curated briefing · 2 min read

What happened

Replit will make OpenAI its default model provider in place of Anthropic, according to the company's chief executive, Masad. Anthropic's Claude models will remain available to customers on the platform.

Masad clarified the change over the weekend. TechCrunch reported the development on 17 October 2026 under the headline that Replit is no longer working with Anthropic. The framing differs from the CEO's own description, which presents the change as a shift in default provider rather than a removal of Anthropic from the product.

Why it matters

For an AI-powered development platform, the default model is the one most users meet first. Changing it is a product decision with direct experience consequences, because it shapes the speed, tone and output quality people encounter before they choose anything themselves. The reporting does not set out the reasons for the switch or any comparative performance data, so the change should be read as a platform-level decision rather than evidence about either model's relative quality.

The development also shows how quickly model supply can shift inside AI-native products. Organisations that build on third-party models are reminded that vendor relationships can change at the platform layer while customer-facing access to alternatives persists.

The Renascence take

Most coverage will treat this as a vendor rivalry story. The more useful lens is the default itself.

A default is a behavioural nudge, and most users never change it, so the choice of model is effectively the experience for the majority. Operators running AI-enabled products should audit which model they route to by default, what users notice when it changes, and whether the experience holds for people who never think about the model at all. Treat model providers as swappable service components in your design, and write that dependency into your service blueprint now rather than after the next switch.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

According to the company's chief executive, Masad, Replit will make OpenAI its default model provider in place of Anthropic. The reporting describes this as a change of default rather than a removal of Anthropic from the product.

Yes. The reporting states that Anthropic's Claude models will remain available to customers on the platform.

TechCrunch reported the development on 17 October 2026. Masad clarified the change over the weekend.

The default is the model most users encounter first, so it shapes the speed, tone and output quality they experience. The reporting does not give reasons for the switch or any comparative performance data.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.