About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore Mysterya
NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore Mysterya
ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore Mysterya
ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore Mysterya
ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →
ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →
THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Marketing · 13 October 2026

E.l.f. Cosmetics Launches Virtual Styling Experience on ZEPETO

E.l.f. Cosmetics has partnered with avatar platform ZEPETO to let users style its makeup range on their digital avatars, marking the brand's first virtual styling experience.

Newsdesk
Curated briefing · 2 min read

What happened

E.l.f. Cosmetics has partnered with ZEPETO, the avatar-based social and virtual-world platform, to launch what the brand describes as its first virtual styling experience. The collaboration brings e.l.f.'s makeup range into ZEPETO's digital environment, allowing users to style and experiment with the brand's products on their avatars.

Details of the rollout remain limited, but the move positions e.l.f. among a growing number of beauty brands extending their product experience beyond physical and e-commerce retail into avatar-based social platforms, where younger, digitally native consumers increasingly spend time and form brand associations.

Why it matters

For beauty and other consumer brands, virtual styling tools signal a shift in where product discovery and experimentation now happen. Letting consumers try looks on an avatar rather than only via in-store testers or augmented-reality try-on apps on their own face extends the brand's reach into social, identity-driven spaces where self-expression — not just purchase intent — is the primary motivation.

This also reflects a broader direction in digital transformation for consumer brands: treating avatar platforms and virtual worlds as legitimate, if still early-stage, channels for engagement, not just marketing gimmicks. The success of such initiatives will hinge less on the novelty of "being in the metaverse" and more on whether the virtual experience genuinely informs real-world purchase decisions or builds lasting brand affinity.

The Renascence take

Virtual try-on and avatar styling are often framed as innovation theatre, but the real test is behavioral: does the experience change how a customer feels about the brand once they close the app?

Most coverage of brand-metaverse tie-ups focuses on the novelty, but the service-design question is whether the virtual interaction reduces friction or risk in a real purchase decision — letting someone "feel" a look before committing, rather than simply existing as a digital billboard. Brands that treat these platforms as genuine extensions of the customer journey, with a clear path back to product discovery or purchase, will outperform those using them purely for visibility. E.l.f. has built a reputation on fast-follow, culturally fluent marketing; the operators to watch will be those who can show this translates into measurable engagement or conversion, not just media coverage of the launch itself.

Sources

This briefing was written by our Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.

FAQ

Questions we get on this topic

E.l.f. Cosmetics has partnered with avatar-based platform ZEPETO to launch its first virtual styling experience, letting users apply and experiment with e.l.f. makeup products on their digital avatars.

ZEPETO is an avatar-based social and virtual-world platform where users create digital identities and interact in 3D environments, popular among younger, digitally native audiences.

It reflects a broader trend of beauty brands extending product discovery and experimentation beyond physical retail and e-commerce into avatar-based social platforms, reaching consumers through identity and self-expression rather than direct purchase intent.

According to Renascence's analysis, success will depend on whether the virtual experience genuinely informs real-world purchase decisions or builds lasting brand affinity, rather than serving only as a novelty or marketing gimmick.

Stay ahead of CX

Get the signal, not the noise.

The stories shaping customer experience — plus the Journal and Experience Loom — in your inbox.