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Case Study · Real Estate Customer Experience & Digital Transformation

Emaar Properties. Mengubah kuasa penukaran, pengalaman & reka bentuk kios jualan hartanah

Emaar meminta kami untuk memeriksa keberkesanan kiosk mereka sekarang dan menghasilkan set penambahbaikan atau model yang boleh menjadi penanda aras dalam kalangan kiosk jualan hartanah.

SalesCustomer ExperienceConversion
Client
Emaar
Industry
Real Estate Customer Experience & Digital Transformation
Date
2024-09-09
Timeline

01The Impact

The results, up front.

New Kiosk Model
1
A better, more functional & customer-centric sales kiosk
Timeline
3
Months of data was considered, including Wi-Fi, Heat & Journey Sensors & more
Hypotheses
7
More than 7 various hypotheses were confirmed or excluded

Zoning laws We created zoning laws that were tied with the content of the kiosk. Four zones (proximity, transition, experience, conversion) where every touchpoint has its role. Layout laws Layout laws based on zoning laws that prescribed what should be placed where and why to ensure the goals for each zone (invite, impress, convince, convert) are accomplished. A new sales kiosk model A model that considered the traffic flow in Dubai Mall, behavioral biases and fears of people, existing flaws of the kiosk and future sales and operational goals of Emaar Properties.

02 — The Challenge

Where they started.

Emaar Properties asked us to support in researching the efficacy of their current sales kiosk. Renascence team used a few frameworks, tech and libraries to investigate the property sales kiosk and come up with recommendations.

03What We Did

The work.

01

Using anonymous data collection systems we ran a test an…

Using anonymous data collection systems we ran a test and studies consumer journeys at Emaar's sales kiosk in The Dubai Mall.

04 — Approach & Methodology

How we got there.

CX Consultant

05In Practice

Project samples.

Emaar project sample 1
Emaar project sample 2
Emaar project sample 3
Emaar project sample 4
Emaar project sample 5
Emaar project sample 6
Emaar project sample 7
Emaar project sample 8
Emaar project sample 9
Emaar project sample 10

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Emaar Properties. Mentransformasi kuasa penukaran, pengalaman & reka bentuk kiosk jualan hartanah — Renascence