Acerca de

La consultora nacida en la intersección de la economía conductual y la experiencia humana.

NOW HIRING

Únete a un equipo que está redefiniendo cómo el mundo experimenta las marcas.

Ver puestos vacantes →

COMPANY

GROW WITH US

CONNECT

Servicios

Consultoría integral de CX y gestión para marcas empresariales.

ALL SERVICES

Explore la gama completa de servicios de consultoría de gestión y CX.

Ver todos los servicios →

CORE

SPECIALIST

Soluciones

Soluciones estructuradas que transforman la ambición de CX en resultados medibles.

ALL SOLUTIONS

Explore cada solución de CX que ofrecemos.

Explorar soluciones →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Sectores

Una década de transformación de la experiencia del cliente en los sectores clave de la región.

ALL INDUSTRIES

Vea cómo trabajamos en todos los sectores.

Explorar sectores →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Productos

Herramientas, plataformas e IA propias que impulsan la transformación de la CX.

ALL PRODUCTS

Explore el ecosistema completo de productos de Renascence.

Explorar productos →

AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Centro

Herramientas, plantillas y recursos gratuitos para avanzar en su práctica de CX.

NEW · MANIFESTO

Quema el mazo. Diez virtudes. Cero excusas. — lee nuestro manifiesto para el consultor valiente.

Empezar a leer →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Case Study · Technology Customer Experience & Digital Transformation

Prevención predictiva de sobrecarga en molinos de bolas usando Machine Learning e IA

Desarrollamos un sistema de aprendizaje automático que predice las sobrecargas de los molinos de bolas 30-40 minutos antes de que ocurran, dando a los operadores el tiempo y la visibilidad para ajustar la carga del molino y los parámetros operativos. El cliente sufría anteriormente 9.1 días de inactividad anual y un consumo excesivo de energía. El nuevo modelo predictivo estabilizó significativamente los ciclos de producción, redujo el tiempo de inactividad en un 30% y disminuyó el uso de energía de 530 kWh a 390-420 kWh.

Predictive MaintenanceMachine LearningIndustrial Optimization
Client
Confidential (UK Mining & Metals Operator)
Industry
Technology Customer Experience & Digital Transformation
Date
2025-12-12
Timeline

01The Impact

The results, up front.

Downtime Reduction
30%
Improved efficiency via reduction of downtime
Energy Reduction
16%
From 530 kWh to 390–420 kWh
Annual Impact
$0.85M–$1.16M
Bottom line costs reduction achieved

30% reduction in downtime Energy usage decreased from 530 kWh to 390–420 kWh Annual impact of $0.85M–$1.16M Improved mill stability and operator confidence More predictable and efficient production cycles

02 — The Challenge

Where they started.

The mill operation lacked reliable predictive visibility. Operators had to react based on lagging indicators, leading to sudden overloads, emergency shutdowns, and increased wear. Energy consumption remained very high due to instability in mill loading. We started by analyzing sensor data, energy profiles, operating modes, and historical overload events. Our team engineered features across vibration, torque, feed rate, ball-loading, and acoustic signatures to build a robust predictive dataset. A supervised ML model was trained to identify precursor patterns signaling overload conditions. Once deployed, the model continuously monitored live streams and triggered operator alerts 30–40 minutes in advance through an integrated dashboard. We also optimized operating regimes by identifying ball-loading configurations that reduce overload probability. The project combined data science, operations optimization, and real-time monitoring to deliver sustained performance improvements.

04 — Approach & Methodology

How we got there.

The ML system surfaced hidden variable correlations previously impossible to detect manually. Overloads strongly correlated with specific amplitude behaviors in vibration signals and certain ball-loading ranges. Predictive insight enabled proactive load adjustments and optimized mill operating modes.

With the overload risk dramatically reduced, operators transitioned from firefighting to proactive cycle management — stabilizing output and reducing both energy intensity and mechanical stress.

05In Practice

Project samples.

Confidential (UK Mining & Metals Operator) project sample 1

Keep exploring Renascence

Your turn

Ready to write your own success story?

Book a discovery call and see what behavioral CX can do for your business.

Prevención predictiva de sobrecarga en molinos de bolas mediante aprendizaje automático e IA — Renascence