Wasl 모바일 앱 및 셀프 서비스 디지털 전환
Wasl의 디지털 플랫폼 최적화를 위해 500개 이상의 와이어프레임을 개발하고 300개 이상의 화면을 감사했습니다. 고객 경험 및 운영 효율성 향상을 목표로 슈퍼 앱과 전문 앱에 중점을 둔 두 가지 디지털 전략을 수립하여 사용자 여정을 간소화했습니다.
01 —The Impact
The results, up front.
The strategy and digital transformation plan we provided enabled Wasl to move towards creating a more unified and efficient digital ecosystem. By consolidating their digital assets into a super app and refining their data collection and user engagement strategies, Wasl is now better positioned to deliver exceptional customer and employee experiences while maximizing operational efficiency and scalability.
02 — The Challenge
Where they started.
Conducted extensive testing on Wasl’s digital assets across iOS and Android devices for apps and multiple web browsers for websites. Simulated over 30 real-life user scenarios using the Jobs to be Done (JTBD) framework to identify pain points and usability issues. Classified identified issues based on severity using a tiered system: L1 Cosmetic Issues : Minor visual discrepancies. L2 Minor Usability Issues : Low-priority usability problems. L3 Major Usability Issues : High-priority problems impacting user experience. L4 Catastrophic Issues : Critical issues requiring immediate resolution. Identified opportunities to integrate Behavioral Economics (BE) principles to enhance user engagement. Recommended strategies such as using social proof to encourage property inquiries and applying choice architecture to simplify decision-making processes. Compared Wasl’s digital offerings with competitors and industry leaders to identify best practices. Provided actionable recommendations for quick fixes and strategic enhancements, covering over 200 screens audited. Suggested the development of a “super app” to consolidate functionalities, presenting three strategic options: Single Super App : Combining all services into one app. Two Separate Apps : Dividing transactional and management functions. Multiple Specialized Apps : Each app serving a specific function.
03 —What We Did
The work.
Homepage and Search Filter
Intuitive design to facilitate easy navigation and efficient search.
Fully Digitized User Journeys
For freehold, residential leasing, and commercial leasing, ensuring users could follow clear, easy-to-navigate steps.
Service Enhancements
Including service type selection, amenity bookings,parking selection, NOC requests, and more, all fully digitized for user convenience.
Key App Features
Such as diverse payment options, a document bank, adding tenants, and feedback gathering mechanisms.
Lands Journey Integration
Complete digitization of the land transaction process, from exploration and inquiry to payment, contract signing, and plot registration.
Simplified Broker Portal
Streamlined design for broker registration ,notifications, unit reservations, and more.
04 — Approach & Methodology
How we got there.
CX Consultant
05 —In Practice
Project samples.
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