Wasl Properties. 운영 효율성을 위한 프로세스 맵 개발 및 통합
두바이의 선도적인 부동산 개발업체 Wasl을 위해 123개의 상세 프로세스 맵을 개발하여 운영을 간소화하고, Salesforce 통합을 원활하게 하며, 7개 사업부 전반의 효율성을 높여 내부 워크플로우 및 고객 경험을 개선했습니다.
01 —The Impact
The results, up front.
Integration Support: Supported in integration of 123 process maps into Salesforce, enhancing internal workflows. Enhanced Efficiency: Reduced friction points and accelerated processes, leading to improved operational efficiency. Improved Customer Experience: Enhanced customer experience by ensuring faster and more efficient service delivery through well-defined processes. Clarity and Transparency: Provided better clarity and transparency in operations, facilitating smoother internal teamwork and coordination.
02 — The Challenge
Where they started.
Process Identification: Identifying critical processes across different business units. Detailed Mapping: Creating detailed, step-by-step process maps. CRM Integration: Ensuring each process was optimized for integration into the CRM system. Efficiency Enhancement: Focusing on minimizing friction points and speeding up processes for better clarity and efficiency.
03 —What We Did
The work.
Broker - 6 Processes
Commissions
Call Center - 6 Processes
Complaint management
Commercial Leasing - 28 Processes
Change of parking
Community Management - 12 Processes
Community guidelines
Freehold - 13 Processes
Deferred payments
Lands - 25 Processes
Handling violations
Residential Leasing - 33 Processes
End of lease
04 — Approach & Methodology
How we got there.
CX Consultant
05 —In Practice
Project samples.
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