SaaSプロパティ。プロセス・マッピングによる業務効率の向上
SAAS Propertiesは、営業、アフターセールス、コミュニティ管理、施設管理の40以上のプロセスを最適化しました。2つのビジネスチームと連携し、700以上のタスクをマッピングして摩擦点を減らし、業務効率を向上させ、社内ワークフローと顧客満足度の両方を高めました。
01 —The Impact
The results, up front.
Operational Efficiency : The newly implemented processes reduced friction points both internally among teams and externally with clients. Clear guidelines enabled better client satisfaction and enhanced operational efficiency. Team Alignment : The process mapping initiative fostered better collaboration among teams, reducing misunderstandings and creating a more synchronized work environment.
02 — The Challenge
Where they started.
Broker Processes : Mapped out processes related to broker residential sales, broker operations, and registration. Residential Processes : Focused on key areas within the residential sector, including: Sales : Covered 12 processes for the entire sales lifecycle. Post-Sales : Documented 10 processes to ensure smooth transitions and customer satisfaction post-purchase. Community Management : Developed 16 processes to enhance community living experiences. Facility Management : Designed 5 processes aimed at maintaining and improving property facilities.
03 —What We Did
The work.
Mapping included workflows designed to improve communica…
Mapping included workflows designed to improve communication and efficiency. Each process was crafted to anticipate potential issues and streamline operations across teams.
Upon completion of the process maps, we held review sess…
Upon completion of the process maps, we held review sessions with stakeholders. These allowed for minor enhancements and ensured alignment with the company’s operational goals.
The final deliverable included over 40 documented proces…
The final deliverable included over 40 documented processes, presented to stakeholders. Discussions on future optimizations were held to ensure continued relevance as the company evolves.
04 — Approach & Methodology
How we got there.
CX Consultant
05 —In Practice
Project samples.
Keep exploring Renascence
Your turn
Ready to write your own success story?
Book a discovery call and see what behavioral CX can do for your business.