Opinion · Experience Journal

Ideas on experience,
behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

Ideas on experience,behavior & change.

This month's read.

What Exactly Is Customer Experience Management?

The Journal.

CX Management vs CRM: Why the Difference Costs Millions

What Amazon's Customer Experience Strategy Gets Right

How to Write a Customer Experience Strategy Statement

Customer Experience Management: What It Actually Requires

Customer Experience Strategy in 2026: What's Changed

Customer Experience (CX) Framework: Key Components and Best Practices

Jobs-To-Be-Done

Switching to PepsiCo and the Power of Genuine Partnerships

Property Handover Experience

CX in Real Estate

Friction Points Help

Digital Transformation (DT) Trends in 2026: What to Expect

Behavioral Economics for Business: How Companies Use It Every Day

Behavioral Economics Statistics: Data That Drives CX and EX

Behavioral Economics vs Traditional Economics: Explained Simply

Behavioral Economics Can Best Be Described As "Psychology Meets Economics"

Customer Experience (CX) in Healthcare: A Cure for Patient Pain Points

Why CX Starts With EX in 2026: Culture, Connection, Performance

The Hottest Employee Experience (EX) Jobs In London, UAE, and More

Behavioral Economics Social Media: How the Field Influences Platforms

Behavioral Economics Is Dead: Debates on Its Future

Employee Experience (EX) Vs Employer Branding: How Internal Culture Fuels External Success

Customer Experience (CX) for SMEs in the Middle East: What Works and What Fails

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Ideas on experience,
behavior & change.