About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

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COMPANY

Company
Meet team Renascence
Our Profile
Build a tailored deck
Our Founder
Aslan Patov, CEO
The Team
20+ CX specialists
Experience
Life at Renascence

GROW WITH US

Careers
5 open positions
Franchise
Build your own CX firm
Partners
Our global network

CONNECT

Media
Press & coverage
Sustainability
Our commitment
Contact
Get in touch

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

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CORE

Customer Experience
End-to-end transformation
Behavioral Economics
Science of decisions
Service Design
Journey blueprints
Strategy Consulting
Management consulting
Cultural Change
CX-first culture
Customer Loyalty
Programs that retain

SPECIALIST

Digital Transformation
Technology-led CX
Employee Experience
EX drives CX
Mystery Shopping
Audit experience
Training Programs
Upskill teams
Org. Transformation
Restructure for CX
VOC Management
Listen & act

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

CX Strategy
Vision, ambition & roadmap
CX Maturity
Benchmark where you are
CX Governance
Operating model & standards
VOC Strategy
Listen, analyze, act
CX Roadmaps
Turn ambition into action
Comms Strategy
Communication that lands

DESIGN & DELIVERY

CX Journeys
Map & redesign journeys
CX Archetypes
Design for real customers
Service Design
Blueprints & standards
Process Design
Optimize operations
UX & Wireframes
Digital experience design
Escalation Strategy
Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals
Moments customers remember
Corporate Policies
Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

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BUILT ENVIRONMENT

Real Estate
Developers & communities
Hospitality
Hotels & resorts
Retail
Stores & malls
Free Zones
Authorities & zones

FINANCE & TECH

Banking & Finance
Banks & wealth
Technology
SaaS & platforms
E-Commerce
Online retail
Telecommunications
Telecom operators

PEOPLE & MOBILITY

Healthcare
Providers & clinics
Education
Schools & universities
Automotive
Dealers & OEMs
Travel & Tourism
Airlines & DMOs

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.

Latest articles

Watch & listenExperience LoomThe Naked Customer — our video podcast on CX & behavior.

Latest episodes

CuratedCX NewsIndustry news filtered for what matters in CX — free of the noise.

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

CX Maturity Assessment
AI-scored benchmark
CX ROI Calculator
Model your CX return
EX ROI Calculator
Value of engagement
All AI Tools
The full tool suite

FREE TOOLS

CX Templates
Ready-to-use templates
CX Games
Interactive learning
Behavioral Biases
The science of CX
Trends Radar
Shifts shaping CX

LEARNING

Events & Webinars
Learn & connect
Whitepapers
Download research

CULTURE

Values
Burn the Deck — our manifesto
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CX Usa Exchange CX Event

CX Usa Exchange CX Event — full content is being migrated from our library.

Coming soon

Detailed content for "CX Usa Exchange CX Event" is being prepared and will appear here shortly.

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Turn this thinking into measurable experience outcomes.

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