Case Study · Real Estate Customer Experience & Digital Transformation

وصل العقارية. تطوير وتكامل خرائط العمليات لتعزيز الك

تطوير 123 خريطة تفصيلية للعمليات لصالح شركة "وصل"، الرائدة في مجال التطوير العقاري في دبي، لتبسيط العمليات وضمان التكامل السلس مع Salesforce، وتعزيز الكفاءة عبر سبع وحدات أعمال، مما أدى إلى تحسين سير العمل الداخلي وتجربة العملاء.

Process MappingProcess DesignCustomer Experience

Client

Wasl

Industry

Real Estate Customer Experience & Digital Transformation

Date

2024-11-05

Timeline

—

01 —The Impact

The results, up front.

Process Steps Enhanced

87%

495 enhancements: dependancies, SLAs, risks, prioritization & processing recommendations

Efficacy of New Process Maps

+53%

Based on number of steps decreased (automated 263 + reduced 40)

Automation of Process Steps

+50%

Increase in automated steps from the initial 6%

Integration Support: Supported in integration of 123 process maps into Salesforce, enhancing internal workflows. Enhanced Efficiency: Reduced friction points and accelerated processes, leading to improved operational efficiency. Improved Customer Experience: Enhanced customer experience by ensuring faster and more efficient service delivery through well-defined processes. Clarity and Transparency: Provided better clarity and transparency in operations, facilitating smoother internal teamwork and coordination.

02 — The Challenge

Where they started.

Process Identification: Identifying critical processes across different business units. Detailed Mapping: Creating detailed, step-by-step process maps. CRM Integration: Ensuring each process was optimized for integration into the CRM system. Efficiency Enhancement: Focusing on minimizing friction points and speeding up processes for better clarity and efficiency.

03 —What We Did