Wasl Properties。运营效率流程图的开发与整合
为迪拜领先的房地产开发商 Wasl 绘制了 123 份详细流程图，以简化运营、确保 Salesforce 无缝集成、提高七个业务部门的效率，从而改善内部工作流程和客户体验。
01 —The Impact
The results, up front.
Integration Support: Supported in integration of 123 process maps into Salesforce, enhancing internal workflows. Enhanced Efficiency: Reduced friction points and accelerated processes, leading to improved operational efficiency. Improved Customer Experience: Enhanced customer experience by ensuring faster and more efficient service delivery through well-defined processes. Clarity and Transparency: Provided better clarity and transparency in operations, facilitating smoother internal teamwork and coordination.
02 — The Challenge
Where they started.
Process Identification: Identifying critical processes across different business units. Detailed Mapping: Creating detailed, step-by-step process maps. CRM Integration: Ensuring each process was optimized for integration into the CRM system. Efficiency Enhancement: Focusing on minimizing friction points and speeding up processes for better clarity and efficiency.
03 —What We Did
The work.
Broker - 6 Processes
Commissions
Call Center - 6 Processes
Complaint management
Commercial Leasing - 28 Processes
Change of parking
Community Management - 12 Processes
Community guidelines
Freehold - 13 Processes
Deferred payments
Lands - 25 Processes
Handling violations
Residential Leasing - 33 Processes
End of lease
04 — Approach & Methodology
How we got there.
CX Consultant
05 —In Practice
Project samples.
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