See your experience the way customers do.

Mysterya.cx is the Renascence mystery shopping platform. Design an audit, send trained shoppers into every branch, channel and call, and get scored, evidenced results that show not only whether standards were followed, but how the experience actually felt.

01 —Tổng quan

Mysterya.cx là gì?

Mystery shopping platform

Mysterya.cx is a platform for running mystery shopping and experience audits end to end: questionnaire design, shopper assignment, fieldwork, evidence capture, scoring and reporting, in one place.

Most mystery shopping stops at compliance: was the greeting said, was the uniform right. Mysterya.cx also scores the behavioral side of each visit, such as waiting that felt long, effort, reassurance and the moment the customer will remember, because that is what drives loyalty.

Results arrive as dashboards by location, channel, team and standard, with the photos, recordings and notes behind every score, so managers can coach on facts and see whether actions are working visit after visit.

ChannelPhạm vi bao phủ

Every

branches, showrooms, call centres, websites, apps and chat.

Behind each score

Bằng chứng

photos, audio, timings and shopper notes attached to results.

Các chương trình

Liên tục

recurring waves that show trends, not one-off snapshots.

02 —Năng lực

Nó làm gì.

Audit design

Build scenarios and questionnaires from your service standards, with weighting for what matters most.

Shopper fieldwork

Assign visits, calls and digital journeys to vetted shoppers, and capture evidence on a mobile-first form.

Behavioral scoring

Score effort, waiting, reassurance and memorable moments alongside compliance, so results reflect how it felt.

Dashboards and actions

Compare locations and teams, drill into the evidence, and track corrective actions to closure.

03 —Cách thức hoạt động

Từ lần chạm đầu tiên đến kết quả cuối cùng.

Thiết kế

Turn your standards and customer priorities into audit scenarios and a weighted questionnaire.

Shop

Shoppers visit, call and browse as real customers, capturing evidence as they go.

Điểm số

Every visit is quality-checked and scored for compliance and for experience.

Cải thiện

Managers act on the findings, and the next wave shows whether it worked.

04 —Đối tượng phù hợp

Được xây dựng cho các nhóm như nhóm của bạn.

Multi-site retail and hospitality

Banks, telcos and real estate

CX, quality and operations teams

FAQ

Mysterya.cx, đã trả lời.

Mysterya.cx is Renascence's mystery shopping and experience audit platform, covering audit design, fieldwork, scoring and reporting.

Physical locations, phone and contact centres, websites, apps, chat and messaging, in a single program.

It scores behavioral experience too: effort, waiting, reassurance and memorable moments, not only whether steps were followed.

Yes. Our team can design and run the program on Mysterya.cx, or train your team to run it. Our Mystery Shopping and CX Auditing course covers the method in depth.

Tiếp tục khám phá Renascence

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Nhật ký trải nghiệm

Thông tin chuyên sâu về CX & hành vi

Bài viết chuyên sâu, khuôn khổ và ghi chú thực tế từ các chuyên gia tư vấn của chúng tôi.

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Người sáng lập của chúng tôi

Gặp gỡ Aslan Patov

Hai thập kỷ biến hành vi con người thành kết quả kinh doanh.

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Nhượng quyền

Xây dựng công ty CX của riêng bạn

Khởi chạy dịch vụ tư vấn CX hành vi trong thị trường của bạn, tất cả trong một gói.

Xem cách hoạt động

Sẵn sàng khám phá Mysterya.cx?

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