Tata Communications Names Chief Transformation Officer Narottam Sharma

What happened

Tata Communications has named Narottam Sharma as its new Chief Transformation Officer, adding a dedicated executive role focused on driving organisational and operational change across the global telecommunications and digital infrastructure group.

The appointment signals a deliberate structural move by Tata Communications to embed transformation at the C-suite level, giving the mandate its own leadership rather than distributing it across existing functions. Sharma steps into the role as the company continues to expand its digital platform and managed services portfolio for enterprise clients worldwide.

Why it matters

For organisations that depend on Tata Communications as a connectivity or managed-services partner, a Chief Transformation Officer at the helm of change programmes carries direct service-design implications. Transformation initiatives at this scale typically reshape how enterprise customers are onboarded, supported and retained — making the appointment as much a customer-experience decision as an internal operational one.

From a behavioural-economics standpoint, the creation of a named, senior transformation role also sends a signal of commitment to enterprise buyers who are evaluating long-term vendor relationships. Dedicated accountability at C-suite level reduces the ambiguity that often erodes trust during large-scale change — a well-documented driver of customer defection in B2B services.

The Renascence take

Executive appointments in transformation roles are frequently treated as internal news, but they deserve closer scrutiny from a CX lens — because the person holding this title will, in practice, determine whether change programmes make the customer's life easier or simply reorganise complexity behind the scenes.

Most observers will file this under "corporate restructuring" and move on. They shouldn't. When a major B2B infrastructure provider elevates transformation to its own C-suite seat, the real question is whether the transformation mandate is defined around customer outcomes or internal efficiency metrics — because those two orientations produce radically different service experiences. A customer-obsessed operator watching this should ask their Tata Communications account team one pointed question: how is Sharma's success being measured, and does any of it tie to your experience as a client? The answer will tell you more about the company's CX direction than any press release.