Voice of Customer
VoC Specialist
Voice-of-customer analyst; precision comprehension and verbatim analysis.
Department
Voice of Customer
Type
Full-time
Location
Dubai, UAE
Openings
1
About the role
Voice-of-customer analyst; precision comprehension and verbatim analysis.
What you'll do
- Analyse voice-of-customer data — surveys, verbatims and behavioural signals.
- Turn precise comprehension of feedback into actionable insight.
- Build the evidence base that informs experience decisions.
How we assess
Every applicant completes our PURE assessment (Tier 2). Stage 1 covers Attention to Detail, Verbal Reasoning, Critical Thinking, Working with Data and Verbatim Analysis; Stage 2 builds a character profile across nine traits; Stage 3 is a short final conversation. It's fair, job-relevant and the same for everyone.
Who thrives here
People who are rigorous, curious and genuinely care about the experience they create for customers and colleagues.
Apply for this roleIncludes a short pre-qualification — takes about 5 minutes.