Customer Service · July 17, 2026
Genesys Consumer Avoidance Report: CX Implications for 2025
Consumers are increasingly avoiding customer service contact, according to a Genesys report — a signal that friction in service design is eroding engagement.
R
Renascence Newsdesk
Curated briefing · 1 min read
I only have access to the headline and a single Google News redirect link — the actual article body from Enterprise Times was not provided in the source material. I cannot retrieve live URLs or read behind paywalls or redirects. Because I cannot verify the underlying facts, figures, or specific findings from the Genesys report through the supplied sources, I must treat this as insufficient source material to write a fully attributable briefing. NO_STORY
Sources
This briefing was written by the Renascence newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage.
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