Meet Aslan Patov
Say hi to team Renascence
Become a part of our team
Check what we are up to
Renascence, as presented in media
Build your own consultancy
Let's take this journey together
Our efforts in sustainability
We'd love to hear from you
This guide covers the May 2026 events worth attending if your work sits in customer experience, UX, digital transformation, service design, or any of the disciplines close enough to feel the current. The events below were selected on the same criteria as the March and April editions: substantive content, credible speakers, genuine peer exchange value, and a track record of delivering something that changes how attendees think rather than just confirming what they already believe.
This guide covers the April 2026 events worth your time if you work in customer experience, service design, digital transformation, UX, or any of the disciplines that sit close enough to those to feel their gravity. Not every event that runs in April made this list. The ones below did because they have a track record of delivering substantive content, credible speakers, and the kind of peer-to-peer exchange that actually changes how you think.
CX & Strategy
AI-ready catalog + vector search that reduces search time by 70% and increases conversion by up to 15%. We transformed an e-commerce tile retailer’s product catalog into AI-ready structured data, enabling vector search and conversational product recommendations. Customers previously struggled to search large SKU catalogs manually. The new AI experience reduced search time by 60–70%, increased conversion by 10–15%, and improved YoY revenue by 8–12%.
We built a multilingual voice and text AI assistant to automate lead handling across phone, WhatsApp, Telegram, web chat, and embedded widgets. The system integrates RAG, CRM syncing, calendar booking, and a compliance engine ensuring that no investment advice is provided. The AI reduced handling time by 40–50%, increased processed leads by 25–30%, and delivered over $500k/year in combined cost savings and additional revenue.
Unconscious CX Course
Behavioral CX Toolkit
Behavioral AI
CX Framework
Sales Team Course
UAE Real Estate
Mystery Shopping Platform
Power Up Your Sales Teams
Automate Your Sales with AI
March is one of the busiest months on the CX and digital transformation circuit. There's a cluster of global events — some well-established, some newer — that draw the right kind of crowd: practitioners who are actively building, not just watching. This guide covers the ones worth your attention, what they're actually about, who tends to show up, and whether the investment makes sense depending on where you sit in your organisation.
This article explores how healthcare systems—from public hospitals to private clinics and health-tech platforms—are using Customer Experience (CX) to eliminate pain points and deliver care that is not only clinical, but also cognitively and emotionally coherent.
In this episode, Aslan Patov speaks with Chaya Sakhuja, CEO of QBF Consulting, about the evolution of loyalty programs in the Middle East. From the success of U by Emaar to the rise of bank-partnered loyalty programs, we uncover what makes a loyalty program truly work.
The discussion focused on the integration of AI in customer experience (CX) and its impact. JD Ackley, CEO of Raizor AI, highlighted the evolution of AI from chatbots to voice bots, emphasizing the need for small, effective use cases to prove ROI. He noted the importance of understanding voice interactions and regional dialects, particularly in Arabic. The pandemic accelerated AI adoption, but initial implementations often lacked proper customer experience design. Akeley stressed the value of private AI models tailored to specific companies' data and processes, enhancing efficiency and customer service. The conversation also touched on the ethical considerations and potential dangers of unregulated AI.
Mark Hamill, CEO of Arcet Global, talked about the evolution of customer experience (CX) from an art to a science, driven by biometrics, ROI, and technology. Arcet Global's Customer Centricity World Series, with 24 categories, covers five regions: North America, Latin America, Europe, Middle East and Africa, and APAC. The 2023 event in Dubai had 250 attendees, 200 initial participants, and 150 judges. Mark emphasized the importance of recognizing companies for their CX efforts, noting a shift towards results-focused submissions.
The guest of podcast is Atif, an investment consultant at Gaia Living. In this episode, we discussed whether Dubai's real estate market is a bubble, which areas in Dubai are best for investment, why the new palm is interesting for investment, and whether it is possible to buy real estate with cryptocurrency.
Check our CX games center
Unravel the power of behavioral economics
Download cx & strategy templates
Explore our courses
Industry events & webinars
Check our CX podcasts
Check our CX blog
