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56 stories in Customer Experience · showing 50
28 October 20261
14:16AskNicely与JAVLN合作，助力保险经纪统一客户体验Customer Experience25 October 20261
15:27希尔顿允许会员在数字化结账时使用积分付款Customer Experience24 October 20261
14:30DoorDash上线短信点餐：顾客可在对话中完成发现与复购Customer Experience21 October 20261
14:37Kroger统一门店员工着装要求：蓝、红、黑三色衬衫覆盖2000余家门店Customer Experience20 October 20261
10:41EY入选HFS Research 2026年客户体验服务报告“领导者”Customer Experience17 October 20261
08:49Mobinet将在蒙古全国部署Plume云端智能WiFi平台Customer Experience15 October 20262
12:38Kroger测试24小时营业：6家门店开展全天候试点Customer Experience09:08达美乐新任CEO乔·乔丹：优先深化顾客关系与门店体验一致性Customer Experience14 October 20263
16:26Globant与Aldar Properties合作部署AI智能体提升客户体验Customer Experience15:27J.D. Power调查：克利夫兰霍普金斯机场满意度同类垫底Customer Experience08:49阿拉斯加航空推出可选积分累积方式,赋权忠诚度会员Customer Experience13 October 20261
18:16SK Telecom黑客事件后逆转口碑，包揽韩国三大顾客满意度调查榜首Customer Experience12 October 20262
18:16Allconnect ACSI评分创历史新高，连续八年顾客满意度领先Customer Experience13:16沙特阿卜杜勒阿齐兹国王机场获ACI客户体验第四级认证Customer Experience11 October 20262
18:16当得来速体验更快捷友好时,顾客满意度随之提升Customer Experience13:33AEM上线自助式在线商店 简化安全资料获取流程Customer Experience10 October 20263
19:16Transat任命Patrick Falardeau为客户体验副总裁Customer Experience14:31仅5%客户体验项目能证明对营收的影响:CustomerGauge研究Customer Experience13:41TTEC开罗设大众汽车英国客户体验中心Customer Experience8 October 20264
19:11Adobe与Jet2合作,为数百万Jet2度假者提供由智能体AI驱动的个性化体验Customer Experience11:46CarMax设立客户体验高管职位,任命大众汽车前高管Customer Experience10:44CarMax新设首席数字与客户官职位，任命Elizabeth Dirgins并晋升Jeff CampbellCustomer Experience08:53ABBYY任命Paula Sanders为首位首席客户体验官Customer Experience7 October 20261
12:41Suvoda发布临床试验平台新版本,整合数据、互动、排期与支付Customer Experience6 October 20261
10:47通用汽车为改款雪佛兰、GMC皮卡推出全新客户软件体验Customer Experience5 October 20262
14:28Kohl's任命Arianne Parisi为首席客户官，统筹全渠道体验Customer Experience13:34西南航空联手大通银行推出史上首个机场贵宾休息室Customer Experience3 October 20262
12:39AskNicely推出Claude连接器,将实时客户反馈直接接入ClaudeCustomer Experience08:16Macy's门店翻新后NPS持续攀升,体验改善呈长期趋势Customer Experience2 October 20263
12:16Qualtrics推出XM Data & AI，体验管理迈向模拟与预测Customer Experience03:01Actionable完成860万欧元融资，扩展预测型客户体验平台Customer Experience02:50Rent the Runway任命新CEO,持续推进选品发现体验升级Customer Experience30 September 20263
19:11Bright Pattern与iké深化合作，加速拉美AI客户体验落地Customer Experience18:16TTEC在开罗设立新客户体验中心，服务大众英国Customer Experience15:01CarMax任命高管整合端到端客户体验，推进增长战略Customer Experience22 September 20261
17:17Lowe's扩大CMO职责,统管品牌营销与数字商务Customer Experience18 September 20261
17:17万豪国际客户互动中心启动组织架构调整Customer Experience25 August 20261
19:54STC巴林任命首席数字与客户体验官Customer Experience23 August 20261
20:21NRS与Uber Eats实现POS直接集成,简化独立零售商接单流程Customer Experience17 August 20261
09:42Wendy's新任CEO：门店体验一致性成销售复苏核心策略Customer Experience15 August 20261
11:34客户投诉率创历史新高Customer ExperienceStay ahead of CX
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