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The consultancy born at the intersection of behavioral economics and human experience.

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Comprehensive CX and management consulting for enterprise brands.

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Explore the full range of CX & management consulting services.

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Solutions

Structured solutions that turn CX ambition into measurable outcomes.

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Explore every CX solution we offer.

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DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

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See how we work across every sector.

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FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

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Explore the full Renascence product ecosystem.

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LEARNING & GAMES

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Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

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Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

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AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Experience Hub

CX Templates

Proven, editable templates for customer experience, strategy and service design — built from a decade of real engagements. Free to download and use.

6 resultsSort
Slides + SheetCX

Customer Journey Map

Map the end-to-end experience with emotions, touchpoints and moments of truth.

ScorecardStrategy

CX Maturity Assessment

Benchmark your CX capability across six dimensions and find your next move.

CanvasCX

Service Blueprint

Connect the frontstage experience to the backstage people, processes and systems.

Framework + SheetCX

Voice of Customer Framework

Design a closed-loop listening system that turns feedback into action.

CanvasStrategy

Behavioral Persona Canvas

Build archetypes around motivation and behavior, not just demographics.

SheetLoyalty

NPS Action Plan

Turn your NPS score into a prioritized, owned improvement plan.