体验中心
客户体验信号
CX Signals 衡量围绕客户体验的媒体信号——这是一个五支柱综合指数，从海湾合作委员会及其他地区持续摄取的新闻语料库中提炼而来。
客户体验信号网格
Outlets in the corpus
1,310
10 markets with their own cut · 74% EN / 7% AR
Published CX stories
4,842
Last 90 days · All markets
Operators scored
18
107 more tracked below the floor of 10 stories
Editorial pass rate
4.4%
1,286 published of 29,164 ingested in 30 days
客户体验信号指数排行榜
Bar length encodes the selected measure. Market filters by headquarters; the index itself is always scored on the full 90-day corpus.
Rank by
Sector
1Uber68-94%
2Revolut67—
3Netflix66—
4BBVA65—
5Airbnb62-68%
6Emirates57—
7Tesla52—
8Apple51+17%
9Amazon50-34%
10Samsung50—
11stc50—
12Walmart48—
13Disney47—
14Mastercard44—
这衡量的是媒体信号，而非客户体验。高指数意味着品牌具有知名度、可信度且活跃，但这不代表其客户满意。 How this is calculated
关注度与交付
Momentum against earned ratio. Momentum is share of corpus, so it is unaffected by how many stories were published overall.
Quiet performersBuildersDormantBroadcastersUberAirbnbAppleAmazon30-day momentum →Earned ratio →
推动者
Largest 30-day moves in share of coverage, in both directions.
Accelerating
Chime31+78%
Apple51+17%
Etihad Rail31+13%
Decelerating
Uber68-94%
Airbnb62-68%
Amazon50-34%
源层级构成
Tier weighting is applied before any aggregation, and no single outlet may carry more than 5% of total weight.
| Tier | Definition | Share of stories | Weight |
|---|---|---|---|
| T1 | International wire and record titles | 0.7% | 1.00 |
| T2 | National business and news titles | 30.8% | 0.80 |
| T3 | Trade and sector press | 60.2% | 0.60 |
| T4 | Syndicated and republished releases | 8.2% | 0.25 |
| T5 | Owned, sponsored and listing pages | 0.1% | 0.10 |